We are looking for a Head of Digital to lead the vision, strategy, and delivery of a best‑in‑class end‑to‑end digital and customer experience across all restaurant channels. In this pivotal role, you will shape seamless, intuitive, and commercially impactful digital journeys—connecting product, customer insight, design, and operational execution to create meaningful value for both consumers and the business. Working across multiple clients and market segments, you’ll ensure scalable digital solutions while tailoring experiences to diverse customer needs and operational models. You’ll also partner closely with the Head of Digital Product Operations to translate digital capabilities into real‑world adoption, operational excellence, and measurable growth
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
For more information on Sodexo Careers please visit Sodexo Careers
Main Responsibilities
* Define and lead the regional digital CX strategy across all customer touchpoints including mobile apps, self‑service kiosks, online ordering, EPOS interactions, and digital restaurant environments.
* Ensure the digital experience framework supports multiple client environments and customer segments across the region.
* Adapt digital experience strategies to reflect different consumer behaviours, site formats, and operational models.
* Translate customer insights, behavioural data, and feedback into actionable product and experience improvements.
* Ensure all digital initiatives align with a customer‑first, digital‑first vision.
Customer Journey Design & Optimisation
* Map and continuously optimise customer journeys across ordering, payment, fulfilment, and post‑purchase experiences.
* Partner with Product Owners and squads to embed CX thinking into product development and prioritisation.
* Identify and remove friction points across the digital ordering experience.
* Drive improvements in conversion, speed of service, and customer satisfaction.
Digital Adoption & Engagement
* Develop strategies to increase digital adoption across channels, driving usage of mobile ordering, kiosks, and digital payment experiences.
* Ensure adoption strategies consider the specific needs of different clients, venues, and customer groups across the region.
* Work with marketing and commercial teams to improve digital engagement and repeat usage.
* Ensure digital capabilities are easy to understand and accessible for consumers.
Please see attached job description for further information regarding the role requirements
The Ideal Candidate
Experience
* Significant experience leading and delivering CX and digital initiatives within complex organisations.
* Experience of on‑site digital transformations and deployments.
* Proven track record of translating customer needs into scalable, commercially valuable solutions.
* Experience designing and implementing product operating models within large organisations.
* Experience supporting commercial or client‑facing teams in positioning technology solutions.
Knowledge & Skills
* Strong understanding of digital product development and deployment practices.
* Deep knowledge of responsible digital practices, governance, security and regulatory considerations.
* Strong strategic thinking capability with the ability to translate technological opportunities into business value.
* Excellent stakeholder management and ability to influence senior leaders and client stakeholders.
* Strong commercial awareness and ability to connect innovation with revenue growth and client outcomes.
* Excellent communication skills with the ability to explain complex technical concepts in clear and accessible ways.
Personal Attributes
* Strategic and forward‑thinking leader with a passion for digital and technological advancement.
* High credibility and confidence operating at senior leadership levels.
* Strong problem‑solving capability and ability to navigate ambiguity in rapidly evolving environments.
* Collaborative leadership style with the ability to work across multiple functions and disciplines.
* Curiosity, adaptability and resilience in the face of technological and organisational change.
Package Description
Competitive salary depending on experience
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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