Housekeeping Supervisor
Full-time | 40 hours per week
(Shift work including mornings, evenings, weekends & Bank Holidays. Duty Manager shifts on a rotational basis)
Salary: £29,413 per annun
(Possibility of live in accommodation for right candidate)
About the Role
Our client is seeking an experienced and motivated Housekeeping Supervisor to lead the Housekeeping operation across a club and Fitness Centre. This is a hands-on leadership role where you will inspire your team, uphold exceptional standards of cleanliness, and help deliver an outstanding experience for our Members and Guests. You will supervise and support a team of Housekeeping Assistants, organising daily operations, managing rotas, and ensuring all areas of the Club are maintained to the highest standard. Alongside day-to-day supervision, you will play a key role in training, development, and performance management, helping your team to grow and succeed.
Your role:
Deliver an exceptional experience for Members and Guests, promoting loyalty and repeat visits
Supervise and manage the day-to-day Housekeeping operation with a strong focus on cleanliness, efficiency, and cost control
Organise daily workloads, staff rotas, and departmental administration
Conduct regular inspections of all Club areas, including the Fitness Centre, Clubhouse, Pavilion, bedrooms, offices, and public areas
Work collaboratively with all departments to support a smooth operation and promote a strong One Team ethos
Ensure all cleaning equipment is fit for purpose, well maintained, and used safely
Train, coach, and develop Housekeeping Assistants, including on-the-job and new starter training
Carry out probation reviews, one-to-ones, and performance reviews, recognising and rewarding excellent performance
Maintain and implement Standard Operating Procedures (SOPs) and ensure training standards are met
Resolve Member feedback and complaints positively and professionally, escalating where necessary
Ensure compliance with Health & Safety, hygiene, and fire regulations, maintaining a safe environment for all
Attend weekly Operations meetings and regular meetings with the Housekeeping Manager
Cover Duty Manager shifts on a rotational basis
Accurately report and log incidents or accidents using Alert65
Undertake any additional duties as requested by the Management Team About You
Essential:
Experience in a Housekeeping environment within hospitality, a private Members Club, or similar
Passion for delivering exceptional customer service and maintaining high standards
Strong people management skills with the ability to lead by example
Excellent interpersonal and communication skills (written and verbal)
Highly organised with strong time management and prioritisation skills
Proactive problem-solver with the confidence to handle issues effectively
Competent user of Microsoft Office or similar systemsDesirable:
Experience using room booking or management systems (e.g. Roommaster)
Previous line management experience, including rotas, reviews, and one-to-ones
Experience in a supervisory or management roleBenefits
In addition to a competitive salary and benefits package, you'll enjoy:
28 days holiday per year (pro rata)
Pension scheme with automatic enrolment
Life assurance scheme
Hospitality Rewards - discounts across retail, leisure, dining & online
Free gym and swim access at the Fitness Centre
Employee Assistance Programme (EAP) and wellbeing support
Meals and hot drinks while on duty
Complimentary onsite parking
Friends and family tickets for Henley Royal Regatta
Staff socials and events
Membership to the Institute of Hospitality (after successful probation)
Staff accommodation available on request