Job Overview
Band 3, 22.5 hours per week across a 7‑day rota (8am–8pm, Monday–Sunday, including bank holidays). We are looking to recruit a reliable and enthusiastic individual to join our busy team, providing a professional and effective Reception and clerical service for the Trust’s Outpatients Service. The successful candidate must support the flexibility of the rota and be able to perform clerical duties requiring computer literacy.
Responsibilities
* Maintain a high level of customer service, accuracy and confidentiality at all times.
* Receive, administer and direct patients & relatives to appropriate clinic areas in a courteous, efficient and effective manner.
* Use current patient administration software to input, extract, verify and update patient details.
* Assist with booking follow‑up activity and ensure timely recording.
* Support the Outpatient Supervisor and Assistant Directorate Manager in delivering efficient outpatient reception services.
* Help manage patient medical records and perform physical effort when required.
Qualifications & Experience
* Good communication and customer service skills.
* Computer literacy; prior experience with patient administrative systems is desirable.
* Attention to detail and accuracy.
* Ability to work as part of a busy team and take initiative.
* Demonstrated awareness of confidentiality.
Benefits
* Flexible working, 27‑33 days annual leave plus bank holidays.
* Full NHS Pension Scheme, sick pay.
* Free eye tests, health checks, gym discount, free bicycle loan scheme.
* Salary sacrifice car scheme.
* Support with stress, bereavement, relationships, finance.
* Other benefits as per NHS foundation trust.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Administrative
Health & Care Setting
Hospital and health care
Contact
For further details / informal visits contact: Name: Joel Vieira – Job title: Outpatients Supervisor – Email: joel.vieira@tgh.nhs.uk – Telephone: 0161 922 5511.
Assistant Directorate Manager – Outpatient services: Sarah Margison – 0161 922 5010.
Equality & Diversity
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
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