Client Relations Manager – Health and Social Care (non‑registered)
Experience Needed: Care Manager / Registered Manager / Service Manager or similar from CQC regulated care. Home‑based with frequent travel to visit clients and head office. No on‑call requirements – no weekends.
This isn’t your typical Care Management role – at this company they do things completely differently, creating a unique service model that revolves around the clients’ needs and wishes while ensuring first‑rate, safe and effective care.
Role
* Ensuring that a person‑centred service is delivered at all times
* Making sure that all documentation meets CQC standards
* Supporting the recruitment of Personal Assistants to work specifically for each client
* Provide responsive support with HR investigations
* Be the first point of call for clients, their families and all staff
* Ensure financial oversight of people’s health budgets, helping them avoid over‑ or under‑spending
What you won’t be doing
* Managing rota s – PAs work only for the client package they are recruited for and are typically in set shifts directed by the client
* Covering absences – clients have external contingency plans
* Dealing with on‑call – external contingency plans are in place and out‑of‑hours support is provided
About you
* Background in managing care services and knowledge of CQC standards; previously held a role such as Care Manager / Service Manager / Registered Manager / Home Manager / Social Worker or similar
* Qualified to QCF level 5 in Health and Social Care Leader or equivalent
* Good problem‑solver, able to think creatively and devise bespoke solutions for each client
* Excellent rapport‑building and communication skills, even in complex and challenging situations
* Passionate about supporting clients to have full control of their lives and care packages while balancing the company’s CQC and legal obligations
* Driver with own vehicle
Other Details
Induction is at the Head Office in Nottingham for 5 days. On‑going training, particularly in the first 6 months, takes place there. Living within commuting distance is handy, but you should be able to stay over if needed (hotel provided).
Salary starts at £34,000 and rises to £36,000 upon successful completion of the probationary period.
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