My client is a market leading company within the manufacturing sector. Due to their ongoing expansion they have an opportunity for a Customer Services Apprentice to join their team.
Customer Services Apprentice
The Apprentice will be working towards the responsibilities of a Customer Services Advisor as follows:
Specific duties include:
1. Orders - Receipt of orders from customer. Verify items on the order, prices, delivery address, dates required, payment terms, shipment terms. Liaise with production/internal systems for dye dates. Order entry and potential call off of orders for shipment. Process BC orders. Process aged stock and slow-moving obsolete goods.
2. Confirmation of orders to the customer and regular updates via orderbooks.
3. Quotation/Enquiries - Support Sales Managers in preparation and delivery of quotations. Analyse specifications against a direct enquiry or a competitor’s product. Liaising with the relevant internal department, collate the necessary test data to support the chosen specification. Actively promote quality.
4. Sampling - Liaise with relevant departments to issue pattern room requests /samples that customers require from stock range.
5. Production deliveries - ownership to chase deliveries through production, both orders in work and monitor dates to ensure the plan hasn’t slipped.
6. Approvals. Ensure approvals are sent to the lab in good time ready to...