VodafoneThree – Engineering Specialist (Data)
Business Area: Local Vodafone Business Unit
Posting Country: United Kingdom
Full Time / Part Time: Full Time
Contract Type: Permanent
Location: Leiston – Full time customer site based role
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full Time 37.5 hours a week – Monday – Friday + stand by rota
Security Clearance: This position requires the person to hold or to be eligible to undergo UK Security Clearance (SC) clearance.
What you’ll do
* Act as on‑site technical support for Vodafone LAN/WAN/WiFi technologies and as a point of contact for customer hands‑on build activity to stage, commission and install new network equipment.
* On‑site installation and maintenance.
* Incident management (technology and solution based).
* Root cause analysis for major incidents and escalated faults. Ensure all work is risk‑assessed with the production and maintenance of H&S compliant documentation (RAMs and Point of Works risk assessment).
* Production of customer site and solution network documentation.
* Monitor progress of activities within each project and provide regular updates to leads, management and key stakeholders.
* Provide 1st/2nd line support to resolve user faults and carry out changes on the networks.
Who you are
* Extensive field experience including cabling and installation of networking equipment – essential.
* Experience working with (configuring and implementing) predominantly Cisco LAN, WLAN and WAN solutions in an enterprise environment – essential.
* Ability to develop strong customer relationships as well as functioning in a team environment – essential.
* Knowledge of and exposure to multi‑technology solutions.
* A broad understanding of the other technologies these solutions are dependent on.
* Ability to achieve and maintain high‑level security clearance (SC).
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, such as discounts, vouchers, a pension plan and more. We help with your career through our learning tools and parental leave policies.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
Inclusion
We are committed to promoting inclusion for all and to building a workplace where everyone feels safe to show up as their whole self.
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