Job Description
Please note:
* The Royal Buckinghamshire Hospital does not offer hybrid working.
* We are only interested in candidates who are looking for a long term position and have clear career goals.
* We are unable to provide visa sponsorship for this job role
The Royal Buckinghamshire Hospital, based in Aylesbury, has a proud history of delivering high-quality healthcare and rehabilitation services to patients from across the region and beyond. With a team of highly respected consultants and dedicated staff, the hospital provides excellent standards of care in a supportive and welcoming environment.
We are now recruiting a Medical Receptionist to join our friendly and enthusiastic team.
This is a client-facing role, supporting patients upon arrival to the hospital, updating our systems, communicating effectively across the hospital network, and tending to the needs of the patient while they wait — all to ensure our patients and their relatives receive a first-class experience during their time with us.
We pride ourselves on our flexibility, so the successful candidate will be expected to support in other departments across the hospital as needed to ensure clinical excellence is preserved at all times.
You will be closely supported by the Operational Management team. You will be expected to work as part of the wider administrative team as well as with clinical staff, across departments.
The role may include evenings and weekends on a rota basis.
Full training will be provided, although previous experience in healthcare is a bonus.
This is an ideal environment for an attentive and observant individual with a keen eye for detail to learn the workings of a hospital's outpatient and rehabilitation departments. There may also be opportunities in the future, for example, to develop a medical secretary role or specialism within the team.
What will you be doing?
* Acting as the first point of contact on the phone, via email, and in person for patients, referrers, and other healthcare professionals. Greeting individuals with compassion and empathy.
* Communicating with other areas of the hospital, such as wards, therapy teams, theatre bookings, and radiology, to ensure a smooth patient journey.
* Maintaining a high level of attentiveness and professionalism, providing excellent customer service at all times.
* Ensuring clinic availability is published promptly and communicated to both patients and internal departments.
* Managing patients' initial enquiries, providing pricing information (liaising with finance colleagues where needed), and booking appointments efficiently.
* Preparing appointments and clinic lists, communicating these with consultants and their secretaries.
* Receiving and processing referral letters and onward referrals with accuracy and professionalism.
* Liaising with all relevant parties regarding appointments, referrals, correspondence, follow-ups, and any matters delegated by the consultant.
* Organising and preparing medical records, including secure handling of clinical documents and correspondence (typing, filing, scanning, archiving as required).
* Managing the busy reception area alongside Healthcare Assistants, keeping track of multiple clinics, waiting patients, and communicating any delays clearly.
* Following up on investigations and ensuring results are delivered to the requesting consultant in a timely manner.
* Handling data with close attention to accuracy, confidentiality, and GDPR requirements.
* Providing cross-cover for other roles, such as the medical records clerk or ward clerk, when required.
* Undertaking general administrative duties to support the patient pathway or as directed by the Operations Management team.
Who we are looking for:
* At least five GCSEs (or equivalent) at grade C/4 or higher, including English Language and Maths.
* A naturally observant, attentive, people-focused individual.
* A can-do attitude with a commitment to contributing to the hospital's high standards.
* Highly organised with excellent time management skills.
* Compassionate, empathetic, and tactful in supporting patient care.
* Strong commitment to customer service and providing an exceptional patient experience.
* Commitment to our Core Values of Professional Service, Clinical Excellence, Quality Care.
* Ability to demonstrate key values of Community, Integrity, Vigour, Innovation, and Compassion.
* Excellent attention to detail, communication skills, and organisational ability.
* Reliable, flexible, and accountable, with a willingness to learn and develop.
Desired Skills & Experience:
* Previous experience in healthcare is desirable but not essential.
* IT literate and fully conversant with Microsoft Office (Word, Outlook).
* Knowledge of GDPR and data protection best practices.
We are proud to be offering this opportunity as both a Disability Confident Committed and Real Living Wage employer.
Job Types: Full-time, Permanent
Pay: £24,570.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Private medical insurance
* Referral programme
Work Location: In person