2nd line support engineer- mobile device management

2nd Line Support Engineer – Mobile Device Management

Location: Hatfield / Milton Keynes / Nottingham | Full-time onsite | Salary: £30,000 – £35,000

We're looking for a 2nd Line Support Engineer – Mobile Device Management (MDM) to join a leading IT services provider. This is an excellent opportunity for someone with experience in software-based Mobile Device Management to support iOS and Android devices. Candidates must be eligible for Security Clearance (SC).


The Role

As a 2nd Line MDM Analyst, you'll provide Mobile Device Management support using cloud-based tools. Key responsibilities include:

* 2nd line troubleshooting and incident resolution for MDM

* Policy management changes and basic policy troubleshooting

* Device enrolment, pushing policies, and OS configuration through MDM platforms

* Device wipes and reloads, software updates, compliance checks, and mobile application deployment

You will primarily work with