Product Manager
Introduction
4GLOBAL is a data, services and software company that partners with governments, cities, fitness operators and sports bodies to maximise return on investment in sport, leisure and physical activity programmes. Our strength lies in leveraging proprietary data, technology and strategic expertise to help clients boost participation and deliver measurable health, social and economic outcomes.
We operate through two core business units:
* Sport Bodies: Supporting international, national and regional federations to develop strategy, assess impact and strengthen governance and performance.
* Operators: Partnering with global health & fitness operators, local authorities, leisure management systems and equipment suppliers to grow participation and improve outcomes through data-led decisions.
Our clients include governments (such as the UK Government and Sport England), cities (including Neom in Saudi Arabia and Manchester, UK), sporting federations (like the International Olympic Committee), and public and private health & fitness operators (such as The Gym Group and Places Leisure), all committed to tackling inactivity and increasing participation.
Our vision is to create a world where data-driven decision making transforms how communities engage with sport and activity, guiding more targeted investment and driving improved population health.
To support this, we’ve built a GDPR-compliant, AI-powered data intelligence platform that hosts one of the world’s largest curated activity datasets, driving many of our insights and recommendations.
Our work includes:
* Advising on how physical activity can drive social and economic change
* Designing and evaluating strategies and interventions that activate people and places
* Helping clients embed digital transformation and system-wide improvement
* Providing visualisation tools that integrate data from leisure and membership management systems, wearables, healthcare, and community programmes
This enables clients to:
* Predict outcomes of sport and physical activity investments
* Benchmark the impact of existing and new initiatives
* Analyse behaviours and participation trends
* Target groups to maximise programme reach and impact
* Set data-driven standards for decision making
* Identify key drivers of participation locally and nationally
We support clients worldwide, with our head office in London and remote teams across the United States, South America and Turkey. Our international footprint brings global perspective to local challenges.
Product Manager
We are looking for a Product Manager who can translate complex business needs into clear technical requirements and guide products through their full lifecycle - from ideation through development and launch to continuous improvement. This role will play a central part in managing the roadmap, supporting agile delivery cycles, and ensuring alignment between client expectations, delivery capabilities, and our long-term platform strategy.
You will work closely with our Engineering, Data, and Delivery teams, and be responsible for both our core product suite and bespoke product configurations that power client-specific solutions.
Key Responsibilities
* Own the product roadmap for the Sport Bodies Business Unit (BU) across multiple regions, aligning it with the BU’s strategy.
* Define, prioritise and deliver configurable and/or customised modules and insight dashboards within 4GLOBAL’s InsightOS enterprise platform that meets clients’ business requirements.
* Retire legacy products and features and manage a smooth migration to InsightOS for teams and customers.
* Write clear user stories, product specifications and sprint-ready Jira tickets from business and client requirements.
* Run backlog refinement and sprint planning with a clear commercial rationale and transparent prioritisation.
* Define product success metrics and OKRs, set targets, and report progress regularly to internal stakeholders.
* Lead customer and stakeholder discovery to confirm problems and opportunities and turn insight into clear decisions.
* Work hand-in-hand with Engineering, Data and Delivery to execute sprints on time and to the required quality.
* Plan and coordinate releases including betas and UAT, publish release notes, and prepare internal teams ahead of launch.
* Set clear expectations on scope, timelines and trade-offs with stakeholders, based on team capacity and delivery constraints.
* Manage product risks and dependencies early, including performance, data quality, compliance and operational readiness.
* Monitor product usage and performance with the Data team and use the insights to prioritise improvements.
* Oversee product marketing activities and partner with senior BU stakeholders on positioning, packaging and launch readiness (demos, collateral, etc).
* There may be occasions when there are requirements to support Canadian and US time zones as we continue to grow in these regions.
Essential Experience and Skillset
* 5 to 7 years of product management experience in B2B SaaS or BI/analytics, owning the lifecycle from discovery to release and outcomes.
* Proven roadmap ownership and stakeholder alignment, confident using Jira/Confluence for planning and delivery.
* Strong Agile practice (Scrum/Kanban) with a track record of meeting sprint goals and delivering incremental value.
* Technical fluency, comfortable discussing APIs, data models and integrations with developers, engineers and analysts.
* Clear, actionable requirements writing with well-formed user stories/tickets and acceptance criteria.
* Exposure to go-to-market activities such as packaging, pricing inputs and launch readiness.
* Working knowledge of privacy, security and compliance for data products, including GDPR.
* Experience migrating customers to new platforms and retiring legacy features with minimal disruption.
* Experience collaborating with cross-functional teams including UX, Data Science or GIS.
* Experience with data platforms, including visualisation tools (e.g. Power BI, Tableau), data modelling, and API/integration-based product delivery.
* Experience scoping and managing custom client implementations within a scalable SaaS platform.
* Knowledge of the sport, health or public sector landscapes.
* Excellent communication and documentation skills across technical and non-technical audiences.
* Strong sense of ownership and attention to detail.
What we will offer you:
* Salary between £55,000 to £60,000
* 25 days’ holiday, plus UK bank holidays.
* Flexible hybrid working, minimum 4 days a week in the office during a six-month probation, then typically 3 to 4 days in the office per week.
* Medicash policy, including health, dental and optical cover.
* Employee Assistance Programme (EAP).
* mProve YOURSELF – free fitness and wellbeing app.
* Cycle to Work scheme.
* Enhanced family-friendly policies.
* Childcare reimbursement scheme.
* Opportunities to grow your skills across a variety of projects and service areas.
* Based at our Chiswick Park, London offices, regularly recognised as one of the best places to work in the UK (https://enjoy-work.com/).
* Free fruit in the office, plus regular business park events and activities (e.g. netball and football competitions, comedy nights, Bonfire Night celebrations, and Bring-Your-Child-to-Work days).
* Monthly team meet-ups and two company-wide social events each year.