Reference 116979 Income Management Officer (Homes & Communities) £30503.19 - £32937.00 per annum 37.5 hours per week Closing date 21st August 2025 About the role Are you target driven, proactive and passionate about delivering excellent customer service? An exciting opportunity has arisen for an experienced Income Management Officer to join the Income Management Team at Trident Group. You will play a key role in maximising income for the Group along with helping our customers to sustain their tenancies. What you'll be doing To maximise collection of rent and reducing arrears on a geographical patch of properties. To provide a proactive customer focused service to Trident customers. Ensure all rent accounts are monitored regularly and prompt action is taken to prevent rent debt or the escalation of rent debt for our customers, in line with our policies. To carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention. Maintain up-to-date knowledge of housing and welfare benefits, providing information and signposting customers to relevant agencies. To prepare cases for court and represent Trident Group in possession cases as necessary. To ensure that clear and up to date information is maintained on Tridents CRM. To work in partnership with external agencies to ensure that Trident Group is delivering a responsive service and maximising income recovery. Achieving agreed performance targets for the collection of rent and reduction in arrears. To attend meetings and carry out duties outside of normal office hours when necessary for the delivery of the service. Who we're looking for? Experience of working within a social housing environment and income recovery Experience of preparing court papers presenting cases at County Court 5 GCSE's or equivalent to include maths and English or other relevant professional qualifications Good understanding of social housing issues A demonstratable knowledge of best practice in income management and debt collection. A demonstratable knowledge of Housing and Welfare Benefits. Computer literate understanding of spreadsheets and ability to use various software packages. Ability to use own initiative in dealing with a wide variety of people. A working knowledge of legislation and the regulatory requirements relevant to the department. Experience of working within a busy environment. High level of numeracy and literacy Understanding of health and safety responsibilities, including lone working. Experience of working with Microsoft applications Why join us? This is not just a ‘job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be: Trustworthy Collaborative Accountable People Focused Caring in all we do The benefits 34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Flexible Working options Learning & Development opportunities Who we are? Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more. The Group consists of; Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering trauma informed care and support services. We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people How to apply? If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). We reserve the right to close this vacancy early should sufficient applications be received. At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.