Motor Claims Administrator
Monday-Friday 9am-5pm (2 Saturdays p/m paid additionally)
£25,771 + Saturday work paid on top
Manchester (office based)
MPJ Recruitment are currently recruiting for a Motor Claims Administrator to join a rapidly growing business based in our clients Central Manchester office.
The Motor Claims Administrator is responsible for supporting the end-to-end processing of motor insurance claims, ensuring timely, accurate, and customer-focused service. This role plays a key part in the administration and coordination of claims, helping to maintain compliance, maximise conversion, and deliver high levels of customer satisfaction.
Responsibilities:
Liaise with internal stakeholders and external panel members to ensure conversion opportunities are maximised.
Accurately input and maintain claims data in internal systems.
Monitor and update the progress of claims, ensuring all claims are progressed in accordance with internal processes.
Challenge panel members where claims have not effectively been dealt with.
Provide regular updates to stakeholders regarding the status of claims.
Work collaboratively with panel members to resolve issues to ensure the smooth running of the file.
Maintain up-to-date knowledge of motor insurance products, legal procedures, and claims regulations.
Ensure claims are handled within agreed service level agreements (SLAs) and key performance indicators (KPIs).
Provide administrative support to the claims team, including correspondence, reporting, and data entry.
Provide reporting on panel performance to internal stakeholders as set out.
Work closely with FNOL Management team to support team members following identified coaching needs when required to do so.
Identify and feedback gaps and potential risks to the team.
Ensures compliance with regulatory guidelines and procedures to provide high quality service and outstanding customer care.
Any other duties required as part of the roleBenefits:
25 days holiday and bank holidays worked on rotation - if worked day back in lieu
Additional day off for your birthday
Day off on your child's first ever day at school
Company pension
Access to discounts for gym membership, shopping, holidays and national retailers
Dress down Fridays
Regular team building activities and social eventsInterested in knowing more?
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