Overview
We’re looking for a talented, highly motivated, and collaborative People Operations Co-ordinator to join our UK People Hub. Reporting to the People Operations Supervisor, you’ll provide best-in-class HR support to UK teammates across the complete employee lifecycle, including hire-to-retire lifecycles, HR policies and processes, and benefits. You’ll be a key point of contact for all HR-related matters. This is an opportunity to own your craft in a specialist role; you’ll support with operational reporting, contribute to system enhancements, facilitate training sessions, and share best-practices with UK business partners.
What You’ll Be Doing
* Respond promptly, accurately, and professionally to a wide range of HR queries from employees and managers via our service delivery platform.
* Work closely with subject matter experts (SMEs) to resolve complex queries, and liaise with third-party providers where needed, handling each interaction with empathy and care.
* Monitor trends in query types to identify opportunities for system enhancements, process improvements, or updates to knowledge articles.
* Support operational reporting, audits, and ad hoc research to drive data-informed decisions across the UK People Hub and wider global HR teams.
* Contribute to projects that enhance service delivery, improve employee experience, or optimise system performance.
Qualifications & Experience
* Minimum of one year of experience in a high-volume, fast-paced customer service, call centre, or HR environment; experience in a shared services model is a plus.
* Solid understanding of HR fundamentals, including policies, practices, payroll, timekeeping, and employee benefits.
* Experience using HRIS (e.g., UKG Pro), ATS, LMS, and ticketing systems (e.g., ServiceNow) strongly preferred.
* Strong written and verbal communication skills, with the ability to explain information clearly and professionally to a range of audiences.
* Proven problem-solving skills with a resourceful and solution-oriented mindset.
* Excellent interpersonal skills, including active listening, empathy, and the ability to build trust and rapport quickly.
* Flexible, reliable, and collaborative team player who thrives in a changing environment.
* High attention to detail and accuracy, particularly when working with sensitive employee data.
* Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
Benefits
* Merlin Magic Pass - tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
* 40% discount online off LEGO.
* 25% discount in our on-site retail shops and restaurants.
* Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
* Ongoing training and development opportunities.
* Plus, many more…
Pay Range
Competitive
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Human Resources
Industries
* Entertainment Providers
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