Overview
The role will be within the Administration Services Team for the UK, reporting into the Shared Service Team Leader, and will work across the UK markets to provide administrative support. The role is based in Leeds with standard office hours: Monday – Friday, 9am to 5pm; hybrid working is not offered.
The role is split as 80% Business Support Administrator and 20% Location Support Coordinator, providing a combination of administrative and facilities/office support across UK offices.
Main Role Responsibilities (Business Support Administrator)
* Produce and format documents to a high standard in line with Ramboll’s brand guidelines. This includes reports, specifications, presentations, organograms, and meeting documentation for internal and external audiences. Proof-reading, quality assurance and consistent use of corporate branding are essential.
* Proactively engage with colleagues to fulfil a range of support requests. Regularly obtain feedback, review processes, and share best practice to promote continuous improvement.
* Provide non-strategic bid and PQQ support by collating bid documentation, researching standard company information, insurance certificates, producing CVs and case studies, etc.
* Organise internal and external meetings and events, including associated logistics. Liaise with Location Support, Facilities Management, and IT teams as necessary.
* Prioritise workload and undertake allocated duties to support the effective operation of the shared service team.
* General office administration including ad hoc support and administrative project work as required.
Main Role Responsibilities (Location Support Coordinator)
As a Location Support Coordinator you will provide a highly professional, efficient, and effective service to UK offices as one central team. You will be responsible for creating an inspiring environment within the office where people can work effectively, delivering location support, facilities tasks, IT support and HSEQ compliance to enable client delivery.
You will gain knowledge of visitors and their expectations to implement value-adding approaches and contribute to a culture of continuous improvement. This is a varied, dynamic role that requires an organized, detail-oriented team player with strong problem-solving skills. This is a on-site role and you will be the main point of contact for your assigned office(s).
Your key tasks and responsibilities will include:
* Deliver a positive visitor experience by welcoming clients, visitors, and contractors, maintaining correct visitor sign-in protocols, and complying with health and safety and GDPR policies.
* Promote and maintain a high level of professional behaviour.
* Support smooth office operations, front of house duties, desk bookings, and car park management where applicable.
* Assist with Reception duties, including meet and greet, answering calls, and scheduling appointments.
* Coordinate meeting rooms, including AV/teleconferencing setup, refreshments, IT assistance and general requests.
* Assist with reporting and logging tickets through the Support Helpdesk on behalf of clients and visitors; ensure timely resolution.
* Coordinate with outsourced cleaning operatives and PPM engineers.
* Manage incoming post, couriers, and deliveries.
* Provide local low-tech IT support as needed (e.g., setting up desks with docking stations, ordering assets, laptops).
* Ideally be a First Aider or Fire Marshall for the office.
* Provide ad hoc support tasks as required and manage access control for visitors and staff.
* Obtain and save documents related to facilities management by maintaining the PPM tracker.
* Ensure printers are stocked, coffee machine is maintained, and general office refreshments and stationery are replenished.
* Deliver local and national new starter inductions.
What we can offer you
* Commitment to your development
* Leaders guided by our Leadership Principles
* A culture that welcomes you as the unique person you are
* Inspiration from colleagues, clients, and projects
* The long-term thinking of a foundation-owned company
* 27 days annual leave plus bank holidays
* Matched pension contributions
* Private medical cover and life assurance
Ready to join us?
Please submit your application and CV online. We invite diversity in all its forms and encourage applicants from all groups to apply.
We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume, and Ramboll’s supportive learning culture can help you grow. If this role resonates with you but you don\t meet all the requirements, we encourage you to apply—you might be the perfect fit for this opportunity or another within our team.
Deadline: 17/10/2025
Work at the heart of sustainable change with Ramboll
Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, Ramboll believes that sustainable change creates a thriving world for nature and people. Ramboll employs more than 18,000 people globally across 35 countries, delivering innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape.
Equality, Diversity, and Inclusion
Equality, diversity, and inclusion are at the heart of what we do. Ramboll is committed to an inclusive and supportive work environment where everyone can flourish. We offer flexibility as part of our positive and inclusive approach to work and invite applications from candidates of all backgrounds and characteristics. If you need any adjustments to the application process, please contact job.advert.accessibility@ramboll.com.
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