Location
Within a 90‑minute travel radius of your home (applicants must reside within Worcester, Cheltenham or Gloucester)
Salary
From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (current Field team earn £200‑£400 monthly)
Earnings Potential
Up to £35,765 per year (inclusive of car allowance)
Hours
Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do You
* Hold a full UK driving licence and have access to a vehicle?
* Prefer working independently, outdoors, and engaging with people face‑to‑face?
* Value flexibility and autonomy in your schedule?
About The Role
As an Area Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities
* Visit customers to resolve outstanding arrears and discuss payment options
* Handle accounts for both regulated and non‑regulated clients (including reconnection visits)
* Accept payments, set up repayment plans, and re‑engage customers with client services
* Educate customers about the potential consequences of non‑payment
* Use an Orbit‑supplied iPad to update account outcomes in real time
Working Hours
We offer a 40‑hour workweek with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window.
* Monday–Friday visiting times can be between 8am–8pm
* 10 prime hours required (Monday to Friday prime hours are 4pm–8pm & Saturday prime hours are 9am–1pm)
Benefits
* 31 days holiday (incl. bank holidays + December shutdown)
* Fuel card for business use
* Referral bonus scheme
* Uncapped monthly bonuses (£200–£400 typical)
* Comprehensive 5‑week induction programme
* Ongoing training and professional development
* Access to Medicash and Employee Assistance Programme
Requirements
* Clear criminal record
* No CCJs, IVAs, or bankruptcies in the last 6 years
* Full driving licence (max 6 points), own car, and will require business insurance
* Tech‑savvy and comfortable working independently
Job Type
Full‑time
Pay
£27,965.00 – £35,765.00 per year
Job Ref: CCAFLD
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