Operations Supervisor
Location: Cowbridge (In-person)
Job Type: Full-time - Temp Maternity cover with the possibilty to be permanent
Company: iVisit Media Ltd
About the Role
Are you passionate about sports, tourism, and the arts? Do you thrive in fast-paced environments and enjoy leading from the front? iVisit is seeking an operations assistant to lead our dynamic field campaigns across the UK. You'll represent leading brands and events from local theatres to sold-out arenas while managing teams and ensuring campaign excellence.
A full, valid driving licence is essential for this role.
Key Responsibilities
* Customer Service: Provide excellent support via phone, email, and in person to ensure smooth operations and client satisfaction.
* Team Supervision: Lead and manage teams of Multi drop merchandisers in the field, ensuring top performance and professionalism.
* Leaflet Distribution: Distribute promotional materials (flyers, brochures, etc.) in key locations such as shopping centres, busy streets, and events.
* Public Engagement: Appropriately approach and engage with the public, deliver brand messages, and answer general inquiries.
* Brand Promotion: Represent and promote major brands and events with enthusiasm and accuracy.
* Equipment Management: Take responsibility for company materials and ensure proper use of leaflets, phones, merchandise, and other tools.
* Report Feedback: Collect feedback and campaign results to help improve future performance
* KPI: Must be able to mesure and deliver Merchandiser KPI's on a daily basis and push the team to deliver.
What We're Looking For
* Previous management/supervisor experience
* Strong customer service and communication skills
* Excellent organisational and time management skills
* Ability to think on your feet and adapt to changing environments
* Great attention to detail
* Physically fit for on-the-ground promotional work
* Must hold a full UK driving licence
* Effectively manage situations and the role under pressure
Skills
* Team leadership
* Public engagement
* Scheduling and logistics
* Campaign execution
* Customer interaction
* Problem-solving
* Equipment handling
About iVisit
iVisit is the world's largest sports agency and a leader in media ownership and media buying across the sports, tourism, and arts & culture industries. With over 100 professionals, we drive innovation and deliver high-impact campaigns for global brands and events.
We are committed to diversity and inclusion and welcome applicants from all backgrounds, ages, and experiences. Every individual is given a fair and equal opportunity to thrive.
Job Types: Full-time, Permanent, Fixed term contract
Pay: £26,000.00 per year
Benefits:
* Free parking
* On-site parking
Ability to commute/relocate:
* Cowbridge CF71: reliably commute or plan to relocate before starting work (required)
Work Location: In person