Solutions Engineer
Reports to: Operations Manager (with dotted line to Project Manager / Senior DAP Solution Engineer for specific projects)
Working Hours: Full-time, 40 hours per week
Location: United Kingdom (Remote, with occasional UK/international travel to office or client sites)
The Opportunity
Our client is a trusted professional services partner to the global leader in Digital Adoption Platform (DAP) software. With an established reputation in implementation, project management, and enablement services, they are now expanding their team with a Solutions Engineer to deliver impactful, value-driven solutions for an international client base.
This role offers the chance to work at the forefront of a fast-growing and innovative technology sector, shaping how organisations maximise adoption and utilisation of digital systems.
Role Overview
As a DAP Solutions Engineer, you will play a key role in designing, implementing, and deploying Digital Adoption Platform solutions across a wide range of enterprise systems. You will partner with senior engineers, project managers, and clients to understand complex business processes and deliver tailored solutions that enable long-term digital transformation.
Key Responsibilities
* Collaborate with Senior Solution Engineers, Project Managers, and clients to analyse business processes and design high-impact solutions.
* Design, build, QA, and deploy DAP solutions across client platforms and applications.
* Develop and maintain workbooks, project plans, and supporting documentation.
* Provide clear and timely progress updates to stakeholders (Ops Manager, PM, Senior SE).
* Deliver best practice advice and support using established methodologies.
* Participate in webinars, workshops, and training sessions to expand product expertise.
* Identify opportunities to leverage new and existing platform features to maximise client value.
* Contribute to insights reports and value packs that demonstrate ROI and adoption success.
* Track and report time against scope accurately, flagging risks or issues early.
* Identify upsell opportunities by recognising client needs and expansion potential.
About You
The ideal candidate will be passionate about technology-enabled learning and digital adoption. You will enjoy problem-solving, thrive under pressure, and bring a collaborative and proactive approach to project delivery.
Essential skills & qualities include:
* Enthusiasm for technology and the ability to learn new platforms quickly.
* Excellent communication and presentation skills (written and verbal).
* Strong organisational skills with the ability to prioritise and meet deadlines.
* Proficiency in MS Office (Outlook, Excel, Word, PowerPoint).
* Business-level English (first or second language).
* Self-starter who can thrive in a dynamic, fast-moving environment.
Desirable experience:
* Degree in IT, Computer Science, Mathematics, or related field.
* 2+ years post-graduate experience in IT/technology-related roles.
* Hands-on experience with Digital Adoption Platforms or learning tools.
* Exposure to business process architecture and optimisation.
* Understanding of web technologies (HTML, CSS, HTTP, web services).