Were Hiring: Service Desk Engineer (Fluent English & French)
Work location: Nottingham (Hybrid)
We are looking for a Service Desk Engineer who is fluent in English and French to provide top‑tier technical support to our contract customers.
What you’ll be doing:
* Resolve technical issues related to desktops, laptops, printers, and applications.
* Troubleshoot and manage networks and servers.
* Follow Littlefish standards and meet customer‑specific SLAs when handling technical queries.
* Provide clear communication with customers to ensure issues are resolved swiftly.
What we’re looking for:
* Fluency in English & French is required – this is a key aspect of the role!
* Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
* Experience with ITSM case management software.
* Knowledge of remote support tools for diagnostics and troubleshooting.
* Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
* Familiarity with MS Office Suite, Anti‑Virus, Print, and Laptop/PC Hardware.
* Excellent customer service skills with a focus on problem-solving and communication.
What we can offer you:
* Referral Bonus– Earn £1000 when you refer a friend to join us!
* Endless Learning– Get access to LinkedIn Learning with over 16,000 expert‑led tutorials.
* Healthcare Cash Plan– Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
* Casual Dress Policy– Come as you are.
* Company Pension Scheme– Plan for the future while living in the present.
* Social Events– From team outings to company‑wide celebrations.
* 25 Days Annual Leave + Public Holidays– More time to relax and recharge.
* Purchase & Sale of Annual Leave– Need extra days off? We’ve got you covered.
Equal Employment Opportunity Statement
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process so we can adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note each question has an option ‘prefer not to say’.
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