A leading UK-based retailer is seeking a dynamic and experienced
Head of Software Development
Manager
to lead engineering teams across its
shop and contact centre platforms. This is a critical role for someone passionate about driving technical delivery, enabling cross-team collaboration, and modernising enterprise systems at scale. This role is remote with occasional office visits.
You'll work closely with product, architecture, and delivery leads to shape the future of omnichannel retail technologyensuring teams build secure, scalable, and maintainable systems that enhance customer and colleague experience.
Key Responsibilities:
Lead multiple development teams delivering core retail and contact centre solutions
Enable modernisation and reduce legacy dependency through technical leadership
Align development practices with Agile, Continuous Delivery, and DevOps principles
Guide teams through complex delivery cycles in hybrid delivery environments
Drive collaboration across engineering, product, infrastructure, and architecture
Required Skills & Experience:
Strong track record of leading software development teams in enterprise environments
Deep understanding of modern architecture patterns (e.g. microservices, event-based systems)
Experience overseeing large-scale transformation and system modernisation initiatives
Confident managing hybrid teams (onshore/offshore) and engaging with senior stakeholders
Familiarity with CI/CD pipelines, cloud platforms, and Agile delivery frameworks
Desirable:
Experience in
retail, e-commerce, or contact centre platforms
Background in hands-on software engineering
Knowledge of packaged solutions and system integrations
Exposure to Lean, DevOps, or Systems Thinking principles
Please note: You must be
UK-based with full right to work
to be considered.
Ready to lead impactful engineering teams in one of the UKs top retail organisations?
Apply now
to take the next step in your leadership career.
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