HOTEL PORTER
Full Time
£24,075 per annum plus monthly service charge, typically £2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* Ensure that every guest has an excellent and memorable welcome and stay at the hotel, enjoying excellent service and hospitality
* Assist guests with their luggage, ensuring the luggage arrives at the guest's bedroom in a timely manner, taking luggage to the guest's car and stored securely when necessary
* Having a varied knowledge of the local area/Yorkshire, the ability to schedule arrangements for guests such as carriages, valet cleaning & route planning
* Ensuring all guests' needs are exceeded at every opportunity
* Moving furniture and setting up rooms for events when required, ensuring the hotels' 5-star standards are met
* Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and ensuring they are dust free throughout
* Maintaining the appearance, cleanliness and safety standards which are set out by management
* Assisting in other areas of the hotel when needed
* Ensuring that you stay proactive during less demanding periods
* Must possess a polite etiquette
* Must have impeccable grooming standards
Key Skills, Qualities & Experience
* Hands on approach to work, always being productive and looking to improve
* Passionate about hospitality
* Detail orientated and drives standards
* Full driving license is required
* Possess a positive attitude and a desire to learn
* Ability to meet deadlines and work under pressure
* Engage with hotel guests on a regular basis
* Friendly, courteous, and helpful with excellent communication skills
* Motivated to go the extra mile for guests and colleagues
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
* A monthly service charge - typically £2,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Wagestream)
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements,