Job summary
To provide a point of contact for patients and act as a focal point of communication between the patients, Doctor and other staff as necessary. You are expected to be courteous to all patients, staff and visitors alike. You are also expected to assist those patients who may need additional support due to disability, age or barriers to understanding (language).
Main duties of the job
1.1 Greet all patients/visitors to the practice on arrival
1.2 Answer the telephone, dealing with or redirecting enquiries as necessary.
1.3 Ensuring the answerphone is switched on/off as appropriate at the beginning/end of each day and during the midday closure
1.4 Make appointments using the electronic computerised clinical system.
1.5 Take messages as appropriate using the current system operated by the practice and ensure delivery of messages to relevant parties
1.6 Record requests for repeat prescriptions from patients
1.7 Ensure appropriate use of Smartcard at all times
1.8 Action requests for ambulance transportation as per practice policy
1.9 Ensure reception and waiting areas are kept neat and tidy
1.10 Maintain supplies of reception stationery
1.11 Deal with all incoming and outgoing mail as per practice policy
1.12 Any other duties as identified to ensure the smooth operation of the surgery.
About us
We are a friendly and supportive practice with a highly experienced reception and administrative team who are committed to providing excellent patient care and smooth day-to-day operations.
Our stable and well-established clinical team includes GPs, Advanced Clinical Practitioners, a Practice Pharmacist, HCAs, and Practice Nurses. We are further supported by additional roles including a Social Prescriber, Physiotherapist, and Mental Health Practitioner, enabling us to provide comprehensive, patient-centred care.
The practice benefits from ample on-site parking and excellent transport links, with easy access to nearby tram lines for both patients and staff.
Details
Date posted
16 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A
Job locations
12 Terrace Street
Hyson Green
Nottingham
NG7 6ER
Job description
Job responsibilities
Duties and responsibilities
1. Receptionist Duties
1.1 Greet all patients/visitors to the practice on arrival
1.2 Answer the telephone, dealing with or redirecting enquiries as necessary.
1.3 Ensuring the answerphone is switched on/off as appropriate at the beginning/end of each day and during the midday closure
1.4 Make appointments using the electronic computerised clinical system.
1.5 Take messages as appropriate using the current system operated by the practice and ensure delivery of messages to relevant parties
1.6 Record requests for repeat prescriptions from patients
1.7 Ensure appropriate use of Smartcard at all times
1.8 Action requests for ambulance transportation as per practice policy
1.9 Ensure reception and waiting areas are kept neat and tidy
1.10 Maintain supplies of reception stationery
1.11 Deal with all incoming and outgoing mail as per practice policy
1.12 Any other duties as identified to ensure the smooth operation of the surgery.
2. Management of repeat prescription system
Only to be carried out after training provided
2.1 Ensure a smooth running operation of the repeat prescription system as per practice policy
2.2 Ensure that all prescriptions issued are recorded into the appropriate part of the patients computerised clinical system.
2.3 Where the request is incorrect or insufficient, ensure the request is referred onto the appropriate doctor for action.
2.4 Make regular checks on prescriptions waiting to be collected and bring to the attention of the appropriate doctor any that are not collected.
2.5 Liaise with pharmacies for patients who have their prescriptions delivered by them.
2.6 Be aware of the repeat dispensing system and the current practice policy.
3. IPC training to be completed as part of the mandatory training and induction.
3.1
4. Management of Medical Records
4.1 Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
4.2 Ensure correspondence, reports and results etc are filed in correct record in chronological order.
5. Special requirements
5.1 An understanding, acceptance and adherence to the need for strict confidentiality.
5.2 Ability to prioritise workload and request help if unable to cope.
5.3 Tea/coffee: to share in the making of refreshments and in washing up
5.4 Undertake any other duties as agreed with the Practice Manager/GPs
Job description
Job responsibilities
Duties and responsibilities
1. Receptionist Duties
1.1 Greet all patients/visitors to the practice on arrival
1.2 Answer the telephone, dealing with or redirecting enquiries as necessary.
1.3 Ensuring the answerphone is switched on/off as appropriate at the beginning/end of each day and during the midday closure
1.4 Make appointments using the electronic computerised clinical system.
1.5 Take messages as appropriate using the current system operated by the practice and ensure delivery of messages to relevant parties
1.6 Record requests for repeat prescriptions from patients
1.7 Ensure appropriate use of Smartcard at all times
1.8 Action requests for ambulance transportation as per practice policy
1.9 Ensure reception and waiting areas are kept neat and tidy
1.10 Maintain supplies of reception stationery
1.11 Deal with all incoming and outgoing mail as per practice policy
1.12 Any other duties as identified to ensure the smooth operation of the surgery.
2. Management of repeat prescription system
Only to be carried out after training provided
2.1 Ensure a smooth running operation of the repeat prescription system as per practice policy
2.2 Ensure that all prescriptions issued are recorded into the appropriate part of the patients computerised clinical system.
2.3 Where the request is incorrect or insufficient, ensure the request is referred onto the appropriate doctor for action.
2.4 Make regular checks on prescriptions waiting to be collected and bring to the attention of the appropriate doctor any that are not collected.
2.5 Liaise with pharmacies for patients who have their prescriptions delivered by them.
2.6 Be aware of the repeat dispensing system and the current practice policy.
3. IPC training to be completed as part of the mandatory training and induction.
3.1
4. Management of Medical Records
4.1 Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
4.2 Ensure correspondence, reports and results etc are filed in correct record in chronological order.
5. Special requirements
5.1 An understanding, acceptance and adherence to the need for strict confidentiality.
5.2 Ability to prioritise workload and request help if unable to cope.
5.3 Tea/coffee: to share in the making of refreshments and in washing up
5.4 Undertake any other duties as agreed with the Practice Manager/GPs
Person Specification
skills
Essential
* Excellent communication skills (Written and Oral)
* IT skills
* Clear, polite telephone manner
Desirable
* Time Management and the ability to work to deadlines
* Problem solving skills
* Interpersonal skills
Experience
Essential
* Experience of working with the general public
Desirable
* Experience of reception work
* Experience of working within General Practice
Qualifications
Essential
* QualificationsEssential
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
Desirable
* Desirable
* AMSPAR Receptionist certificate
* NVQII in Customer Care
* CLAIT Qualification
Person Specification
skills
Essential
* Excellent communication skills (Written and Oral)
* IT skills
* Clear, polite telephone manner
Desirable
* Time Management and the ability to work to deadlines
* Problem solving skills
* Interpersonal skills
Experience
Essential
* Experience of working with the general public
Desirable
* Experience of reception work
* Experience of working within General Practice
Qualifications
Essential
* QualificationsEssential
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
Desirable
* Desirable
* AMSPAR Receptionist certificate
* NVQII in Customer Care
* CLAIT Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Greenfields Medical Practice
Address
12 Terrace Street
Hyson Green
Nottingham
NG7 6ER
Employer's website
(Opens in a new tab)
Employer details
Employer name
Greenfields Medical Practice
Address
12 Terrace Street
Hyson Green
Nottingham
NG7 6ER
Employer's website
(Opens in a new tab)