Supervisor (Luxury retail)
* Location: Manchester
* Employment Type: Permanent
* Package: OTE up to £50,000
Job Description:
Are you passionate about high-end fashion, exceptional service, and cultivating long-term relationships? This is your opportunity to become a key player in one of the most exclusive luxury retail environments in Manchester. You’ll be at the heart of a dynamic team, engaging with a loyal clientele and showcasing some of the most coveted pieces in the industry.
The Supervisor is responsible for driving sales by curating client relationships, exceeding goals, and leading by example. Responsibilities include product knowledge, operational duties, and inventory management to create an exceptional customer experience supporting our brand.
Key Responsibilities:
1. Lead by example and train team members on standards, including Product Knowledge, Selling Standards, Visual Merchandising, and Policies & Procedures.
2. Achieve sales goals through client relationship management and CRM adherence.
3. Assist clients with special orders, repairs, and custom requests.
4. Stay updated on product knowledge and company news.
5. Maintain visual standards of the store through regular floor reviews.
6. Represent the brand positively at all times.
7. Participate in staff training and store meetings to communicate updates and initiatives.
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