Join to apply for the User Researcher role at Capgemini
We are looking to fill a number of mid and senior level user research roles. As a User Researcher you will work within multidisciplinary teams to deliver high-quality digital services for our public sector client that meet the Government’s Digital by Default Service Standard.
You will devise and apply appropriate research strategies to generate focused insights to inform service development. You will work closely with designers, business analysts and software developers to turn user research data into actionable insights and user stories that influence product/service direction and prototype development.
Hybrid working: the places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home.
About The Job You're Considering
To be considered candidates must be based in the UK and have existing permission to work in the UK. Sponsorship will not be provided.
Your role
* You will help the team understand the value of user research and ensure that they feel a shared ownership of the research output.
* Work with Service and Product Managers to devise appropriate research strategies to generate focused insights they need to inform service development.
* Develop user recruitment briefs with due consideration for all types of users including those who experience barriers to using your service.
* Plan, design and conduct research to test new service ideas.
* Design, script and analyse quantitative surveys, manage qualitative / quantitative research projects.
* Present findings, recommendations and customer insights to senior decision makers.
* Contribute to the continuous development and enhancement of products and services.
* Mentor junior User Researchers where necessary and participate in the wider user research community.
Your Skills And Experience
You will have extensive knowledge and proven experience of:
* Human Factors and User Centred Design
* Planning research, creating research plans, segmenting user populations, recruiting representative and valid samples.
* Familiar with managing, executing and analysing a range of human-focused research methods.
* Able to select the appropriate method for the context.
* Review analytical data to identify users’ behaviours and areas of concern.
* Identifying user needs and explaining these to decision makers.
* Being a persuasive advocate for users, including those with accessibility requirements or potential barriers.
* Acting as a mentor for other User Researchers and well as experience of line managing others.
* Developing design personas.
* Experience of research in government contexts.
* Experience of GDS assurance events.
* Working in an agile development environment with designers, Performance Analysts, business analysts and developers.
* Exploring hypotheses using methods such as A/B testing.
* Recognised expert across UX, and capable of leading research for a programme of work.
* Able to respond to any escalations/ provide support with challenging stakeholders.
* Able to contribute to service assessment sessions, and lead these as required.
Qualifications
* User research related degree, or a related field or equivalent experience.
* Relevant professional certifications or equivalent experience.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
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