INTERNAL APPLICANTS MUST APPLY VIA MYSELF
Cumbernauld First Stop Shop
We are seeking a Customer Service Officer with experience working in a busy, customer-focused environment to provide excellent frontline services to our residents. Responsibilities include handling enquiries related to various council services, cash handling, and clerical support as needed.
Candidates must demonstrate experience managing front-line enquiries in a busy setting, possess excellent communication skills, and deliver high standards of customer care. Well-developed IT skills, a flexible approach, moderate cash handling, clerical and team working experience, along with good literacy and numeracy skills are essential. The role requires working with minimal supervision, strong decision-making skills, and maintaining accuracy in a fast-paced environment.
You may be required to cover any First Stop Shop within North Lanarkshire.
Temporary position until 31/12/2026
Working with North Lanarkshire Council offers a comprehensive benefits package, including 27 days annual leave, 6 public holidays, and access to learning and development opportunities through our LearnNL academy. For more information on careers, visit the myjobscotland career hub.
North Lanarkshire Council supports flexible working through our Smarter Working Policy and is a Disability Confident Leader, offering guaranteed interviews to disabled applicants who meet the essential criteria. We also support service personnel, veterans, and their families through our Armed Forces Community Covenant, providing guaranteed interviews for eligible candidates. Additionally, we are committed to #KeepingThePromise, ensuring guaranteed interviews for care-experienced individuals who meet the job criteria.
The Plan for North Lanarkshire aims to make it a place to live, learn, work, invest, and visit. We believe in Fair Work principles, offering work that provides effective voice, fulfilment, opportunity, respect, and security. More information is available through the provided link.
Alternative application packs in formats such as Large Print, Braille, and Audio can be requested by calling 01698 403151. Easy Read documents explaining the selection process are available at Easy Read - My NL.
***PLEASE NOTE: WE DO NOT ACCEPT CVs IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED, YOU MUST SUBMIT A COMPLETED APPLICATION FORM. CV SUBMISSIONS WILL BE DISREGARDED.***
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