Job Title:
General Store Manager
Location:
Cambridge Reuse, Cambridge
Employment Type:
Full-time (5 days per week, 35 hours) – Onsite
Salary:
£40,000 - £43,000 per annum (Depending on experience)
Holiday Entitlement:
28 days per holiday year (inclusive of bank holidays)
About Cambridge Reuse
Cambridge Re-Use is a registered charity providing low-priced recycled furniture to individuals and families in need. Our goal is to help those on low incomes, benefits, pensions, or grants, providing them with affordable furniture while promoting sustainability and reducing landfill waste. We aim to create a positive social impact while operating within a circular economy.
About the Role
We are seeking an experienced and dynamic Store Manager to oversee all aspects of our store and its operations. This full-time role (35 hours per week) includes leadership of the customer service team, retail operations, facilities management, stock control, and day-to-day administrative functions. You will ensure a seamless operation of the store and office, maintain a safe working environment, and drive excellent customer service and sales.
In this role, you will manage all aspects of the day-to-day running of the store, and report directly to the Board of Trustees, producing relevant reporting each month. You will be provided with a budget to manage and monitor, and be given targets to achieve, with support from both paid staff and volunteers to meet these objectives.
Key ResponsibilitiesStore Operations & Customer Service
· Oversee the daily operations of the store, ensuring the store is well-stocked, visually appealing, and customer friendly.
· Lead and motivate a team of customer service and office staff and volunteers, providing ongoing training and support to meet sales and service goals.
· Handle recruitment, training, and staff scheduling, ensuring that all team members are well-equipped to deliver excellent customer service.
· Manage stock levels, ordering, and the organisation of stock on the sales floor, ensuring efficient use of space and optimal display.
· Develop and implement sales promotions, events, and activities to increase customer engagement and drive foot traffic.
· Address customer queries, complaints, and feedback, ensuring a high standard of customer satisfaction and retention.
· Analyse sales performance and adjust strategies to meet sales targets and operational goals.
Facilities & Operations Management
· You will manage, guide and support the Office Facilities Manager with their daily duties.
· Ensure that health & safety protocols, building maintenance, and safety standards are upheld.
· Oversee service contracts for cleaning, security, and maintenance, ensuring that work is carried out to the highest standards.
· Maintain and monitor the operational efficiency of utilities, heating, lighting, and other essential services in both store and office spaces.
· Ensure that the office and store spaces comply with relevant regulations, and health and safety standards.
· Support HR processes including onboarding, induction of new staff, and maintaining accurate personnel records.
· Manage administrative tasks such as invoicing, processing payments, and updating financial documents.
· Collaborate with trustees and senior leadership to provide regular updates on operations, performance, and facilities matters.
· Manage the opening and closing of the store as a keyholder, maintaining store security.
Leadership & Strategic Oversight
· Lead by example, setting a high standard of customer service, teamwork, and operational excellence.
· Manage all aspects of the day-to-day store operations, ensuring smooth functioning of all store activities.
· Report directly to the Board of Trustees, producing relevant monthly reports on store performance, progress against targets, and budget management.
· Monitor and manage store budgets, ensuring cost controls and efficiency in operations.
· Utilise paid staff and volunteers effectively to achieve store objectives, managing performance and productivity.
· Represent the charity at relevant events, including charity functions, networking opportunities, and social gatherings, while advocating for Cambridge Reuse's mission and values.
· Ensure that the store is aligned with Cambridge Reuse's mission and values, focusing on sustainability, community service, and responsible operations.
Required Skills and Qualifications
· Proven experience in retail management, office/facilities management, or a similar role.
· Excellent leadership skills, with the ability to manage, motivate, and train both staff and volunteers.
· Strong communication skills, both written and verbal, and the ability to engage with customers, staff, and trustees.
· Solid understanding of store operations, customer service, and sales management.
· Budgeting experience, with the ability to manage and report on store financials.
· Knowledge of building and facilities maintenance, health & safety regulations, and security protocols.
· Familiarity with Microsoft Office and retail management tools (e.g., POS systems, inventory software).
· Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
Personal Attributes
· Proactive, solution-oriented, and capable of working independently.
· Strong attention to detail with an ability to manage both the strategic and operational aspects of the role.
· Passionate about sustainability and providing affordable services to the local community.
· Excellent problem-solving skills and a calm, decisive approach under pressure.
· Approachable, with a customer-first mindset and strong interpersonal skills.
Benefits
· Employee discount on store items
· Flexible working schedule
· Free on-site parking
· Opportunity to make a meaningful impact in the local community
How to Apply
If you are a motivated and experienced manager who is passionate about sustainability, customer service, and efficient operations, we would love to hear from you.