Role Overview
Lead the day-to-day technical operations of the Windows/Endpoint team, providing subject matter expertise across endpoint security and infrastructure. The role combines hands‑on engineering, team leadership, and strategic input to support operational delivery within a secure, enterprise environment.
Key Responsibilities
* Lead and mentor a team of engineers, developing SME capability and aligning skills with digital strategy
* Support project delivery: solution design, estimation, implementation, and technical validation
* Manage and respond to incidents in line with SLAs, including escalation where required
* Collaborate with architects and designers to recommend and validate technical solutions
* Contribute to pre‑sales activities and cost/effort estimation
* Maintain accurate documentation (operational procedures, user guides, project updates)
* Provide regular progress updates to project management and stakeholders
Core Skills & Experience
* Strong endpoint security expertise (threat prevention, firewall, device & application control)
* Windows/Wintel environments (Server 2003-2022) and Linux (RHEL 5/6)
* Experience with VMware, Splunk Enterprise Security, and Ivanti
* Proven infrastructure engineering experience in enterprise environments
* Team leadership and project delivery experience (e.g. PRINCE2, PMI)
* Strong troubleshooting, fault diagnosis, and SLA‑driven support experience
* Experience working within structured governance frameworks
* MCSE (or equivalent) and additional technical certifications
* ITIL Foundation
* Experience in customer‑facing environments
* Strong documentation and communication skills
#J-18808-Ljbffr