Lichfield,WS14 9PY, Catterick DL9 3AD, or Brecon LD3 7EA.
Job Summary
The Ministry of Defence employs over 50,000 Civil Servants. Within that, with responsibility for an annual budget of over £10bn, the Army is a major part of the Ministry of Defence and one of its largest operating centres who employ around 12,000 Civil Servants located at over 300 locations supporting the 110K regular and reserve soldiers across the Army. This Civil Service workforce is diverse, with many different functions and professions ranging from police officers, security guards, trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff.
The British Army's estate is complex, diverse and critical to ensuring UK Defence Outputs. Regional Command's Infrastructure Branch, of which Regional Infrastructure Cell (RIC) Central (C) is part, is responsible for programming and assuring the delivery of Facilities Management (FM) for Army establishments to ensure they remain capable of supporting service personnel. There are over 22,000 buildings within 500 locations, with 43% of them over 50 years old. In 2018 Defence reset how infrastructure is governed, and delegated control of the infrastructure budget to the Army. This gave rise to the RICs, providing the opportunity to bring positive change to the estate and our people.
The successful applicant will assume the role based in Lichfield, Brecon or Catterick, working at pace as part of a highly capable team supporting the delivery of Facilities Management and minor works across central England and Wales. This role is to lead on consolidating and reporting Hard and Soft Facilities Management (HFM & SFM) performance in the firm base, within region. This role involves coordinating across multiple stakeholders to review and report on performance and risk ensuring compliance and alignment with Defence Output Criteria.
This position is advertised at 37 hours per week.
Job Description
The successful candidate will deliver the intelligent customer function within the Regional Infrastructure Cell (RIC) Central of Headquarters Regional Command (HQ RC) by providing consolidated, informative regional reports on Firm Base and Soft Facilities Management works and service delivery performance. Performance should be measured and assured against the funded and agreed in-year programme and standards set out in the Army/DIO Command Infrastructure Delivery Plan (CIDP).
Responsibilities Include:
* Contribute to the design, development, and continuous review of Hard and Soft Facilities Management standards across the region, informed by forward located Infrastructure staff
* Investigate and determine the cause of performance exceptions with forward located Infrastructure staff, Heads of Establishment (HoE) or their representatives, and Defence Infrastructure Organisation (DIO) or Reserve Forces and Cadet Association (RFCA) service delivery staff
* Integrate performance standard data and reports from Infrastructure staff forward located across the region, to enable submission of consolidated RIC performance management reports through Staff Officer Grade 1 (SO1) RIC to the Staff Officer Grade 2 (SO2) Performance Management within HQ RC
* Monitor and update the central Performance Issues register managed by SO2 Perf Mgt HQ RC by recording service delivery performance issues (ie late delivery, exceeds cost, not to standard) within the region, ensuring records are opened, populated and closed as appropriate
* Manage and update the Regional Infrastructure Risks Capability Impact (IRCI) and Infrastructure Issues Capability Impact (IICI) Registers, co-ordinating with HQ RC SO1 Risks to inform the National assessment
* Co-ordinate the assessment of the IRCI and IICI with other Authority Risks to inform the overall Risk Exposure
* Communicate infrastructure Performance Management Information to stakeholders, including forward located infrastructure staff
* Performance Management HQ RC, conducted in the following areas:
* Cross-check the monthly regional HFM compliance data provided by DIO, prior to each month's Sub-Infrastructure Portfolio Progress Group (IPPG) meeting
* Cross-check the monthly regional SFM occurrence portal information provided by DIO, prior to each month's Sub-IPPG meeting
* Monitor and report on, via DIO expenditure reports, the nature and volume of DIO's delegated reactive maintenance expenditure
* Check on DIO's Infrastructure Management System that works tasks have been raised against the correct funding sources
* Support SO2 Performance Management HQ RC in delivering the Performance Management communication plan
Regular travel including overnight stays across the region is required.
The successful candidate will deliver the intelligent customer function within the Regional Infrastructure Cell (RIC) Central of Headquarters Regional Command (HQ RC) by providing consolidated, informative regional reports on Firm Base and Soft Facilities Management works and service delivery performance. Performance should be measured and assured against the funded and agreed in-year programme and standards set out in the Army/DIO Command Infrastructure Delivery Plan (CIDP).
Responsibilities Include:
* Contribute to the design, development, and continuous review of Hard and Soft Facilities Management standards across the region, informed by forward located Infrastructure staff
* Investigate and determine the cause of performance exceptions with forward located Infrastructure staff, Heads of Establishment (HoE) or their representatives, and Defence Infrastructure Organisation (DIO) or Reserve Forces and Cadet Association (RFCA) service delivery staff
* Integrate performance standard data and reports from Infrastructure staff forward located across the region, to enable submission of consolidated RIC performance management reports through Staff Officer Grade 1 (SO1) RIC to the Staff Officer Grade 2 (SO2) Performance Management within HQ RC
* Monitor and update the central Performance Issues register managed by SO2 Perf Mgt HQ RC by recording service delivery performance issues (ie late delivery, exceeds cost, not to standard) within the region, ensuring records are opened, populated and closed as appropriate
* Manage and update the Regional Infrastructure Risks Capability Impact (IRCI) and Infrastructure Issues Capability Impact (IICI) Registers, co-ordinating with HQ RC SO1 Risks to inform the National assessment
* Co-ordinate the assessment of the IRCI and IICI with other Authority Risks to inform the overall Risk Exposure
* Communicate infrastructure Performance Management Information to stakeholders, including forward located infrastructure staff
* Performance Management HQ RC, conducted in the following areas:
* Cross-check the monthly regional HFM compliance data provided by DIO, prior to each month's Sub-Infrastructure Portfolio Progress Group (IPPG) meeting
* Cross-check the monthly regional SFM occurrence portal information provided by DIO, prior to each month's Sub-IPPG meeting
* Monitor and report on, via DIO expenditure reports, the nature and volume of DIO's delegated reactive maintenance expenditure
* Check on DIO's Infrastructure Management System that works tasks have been raised against the correct funding sources
* Support SO2 Performance Management HQ RC in delivering the Performance Management communication plan
Regular travel including overnight stays across the region is required.
Person specification
The successful candidate will be a confident and self-motivated individual who is a great teammate, hardworking and able to manage a complex and varied workload. You will communicate effectively with diverse groups of people, within and outside the MoD, and across many grades and ranks. The role requires a working knowledge of MS Excel, and excellent people skills. You will adapt to changing priorities and be flexible in your approach to your responsibilities. You will be adept at collating and analysing information from a variety of sources, and at communicating it in the optimal form to influence others.
Desirable:
* Experience with Microsoft Office applications
* A driving licence is advantageous for reaching many sites not easily accessible via Public Transport
* BIFM Level 3
* Joint Infrastructure Staff Course
* ITIL P3M Programme Management
* ITIL Project Management
* Experience or familiarity with Power BI or other Power Applications (SIP, OSCAR, SPRITe)
* Interest in pursuing further professional development
* Level 3 Certificate in Facilities Management (if not already held you will be expected to complete this when in post)
Behaviours
We'll assess you against these behaviours during the selection process:
* Delivering at Pace
* Making Effective Decisions
* Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
* Delivering at Pace
* Making Effective Decisions
Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
* 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service
* Highly competitive pension scheme
* Personal and professional development of skills
* Alternative working patterns for many roles
* Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
* Enhanced parental and adoption leave
* 6 days special leave per year which can be used for volunteering activities
* Learning and Development
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently – we expect you to know where to be to have the most impact, balancing your individual needs with that of your team and the organisation. However, recognising the benefits of face to face working, especially for new joiners, there is an expectation that you would be in the office at least 60% of the time (3 days a week).
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At application you will be asked to provide a Statement of suitability in no more than 500 words evidencing your skills and experience against the essential criteria. Please also indicate your desired location preference which can be discussed at interview.
At sift, you will be assessed against your Statement of suitability and the following Behaviours:
* Delivering at Pace
* Making Effective Decisions (lead behaviour)
Where a large number of applications are received, an
initial
sift will be conducted based on the evidence you provide in support of the Making Effective Decisions behaviour. Your Personal Statement and Delivering at Pace behaviour will only be reviewed if you are successful at this
initial
sift.
At interview, you will be assessed against your Experience the following Behaviours:
* Delivering at Pace
* Making Effective Decisions
* Managing a Quality Service
*Experience*
* You will be asked experience based questions
Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed but these will be held online via Microsoft Teams. We endeavour to keep to these time frames, but these are subject to change around business needs.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers- .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : Jonathan Jervis
* Email :
Recruitment team
* Email : DBSCivPers-