TheCustomerServiceCentreistheFirstPointofContactformanyofLincolnshireCountyCouncilsServices,includingAdultCare,Children?sServices,Highways,Registration&CelebratoryServices,LibraryServices.Wedeliveradiverserangeofservices,manyofwhichplayanimportantpartinpeople?slives-whetheritiscarryingoutaStrengthBasedConversationtoenablearesidenttoremainindependentlyathome,takingacontacttosupportaChildinNeedorsimplyrenewingalibrarybook,itcanbehard,butrewardingwork.
TheOpportunity
WehavevacanciesavailableinourCustomerServiceCentrebasedinLincolninourAdultCareTeam.Usingthestrength-basedapproachtoenablepositivechangeinpeople?slifeyouwilldealwithcontactsviatelephoneandemailfromthepublicandprofessionalswhoarecontactingusforinformationandadvice,toreportasafeguardingortoaccessaservicefromAdultCare,theLincolnshireCarerServiceand/ortheWellbeingService.
Thesecallscanbecomplex,sensitive,andemotive,butfromthetrainingreceivedyouwilluseyourcallcontrol,professionalcuriosityaswellasyourexcellentcommunicationskillstogathertherelevantinformationtodeterminethemostappropriateoutcomeforthecustomer.
Aboutyou
YouwillbeapassionateandcustomerfocusedcandidatewithexperienceofworkingwithinabusyCustomerCareorCustomerServiceCentreenvironment.Experiencewithinasocialcaresettingwouldbepreferred,butnotessentialasfulltrainingwillbeprovided.
ExcellenttypingandsoundITskillsareessentialasyouwillberequiredtotypeandtalk(Directinput)toensurethecontactistakenaseffi...