About the role: As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience through a seamless shopping journey.
You'll be an outstanding people specialist, leading, inspiring, and developing your Partners (employees) to reach their full potential.
Key Responsibilities
Working in our shops as a Team Manager is fast-paced and dynamic. On a day-to-day basis, you'll be responsible for:
1. Striving for high levels of customer and Partner (employee) satisfaction.
2. Empowering your team to act with authority and accountability, fostering a culture of support and professional growth.
3. Building genuine relationships with customers and stakeholders.
4. Collaborating with the wider shop leadership team and taking on duty manager responsibilities when required.
5. Developing a clear resourcing strategy to recruit Partners with the capability, aspiration, and passion for outstanding service.
Essential Skills/Experience
- Experience leading a large team in a fast-paced, customer-focused environment with a proven track record as a people specialist and culture driver.
Desirable Skills/Experience
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world and are committed to innovation, diversity, and excellent service. As Partners, we share ownership and responsibility, working together through successes and challenges, embodying kindness and respect.
We foster an environment where everyone can be themselves and thrive, growing individually and collectively.
Important Points to Note
Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Applicants will be informed during recruitment, and quick completion of documents is encouraged to avoid delays.
Apply promptly as vacancies may close early due to high application volumes.
We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.
#J-18808-Ljbffr