The GP Liaison plays a key role in strengthening the relationship between general practice and secondary or specialist healthcare services. They act as the primary point of contact for GPs, ensuring timely communication, smooth referral processes, and collaborative care planning across services.
A GP Liaison Assessment Area (sometimes called a GP Assessment Unit or GP Triage Unit) is a dedicated unit within the hospital that:
1. Receives patients referred by GPs.
2. Provides rapid assessment, diagnostics, and short-term treatment.
3. Aims to prevent unnecessary admissions by offering same-day care, observation, or quick referral to outpatient services.
This role supports the strategic goals of improving patient access, continuity of care, and service integration by ensuring that GPs are informed, engaged, and supported in their interactions with hospital or specialist teams.
Main duties of the job
To establish, develop, maintain, monitor, and facilitate the delivery of services at departmental level, ensuring services provided meet organisational objectives, divisional service strategies, and quality accounts. The role involves being a high-profile, proactive, accessible, and responsive leader working autonomously, with clinical responsibility for a defined patient group in hours and out of hours.
Responsibilities include direct liaison with GPs, external agencies, community colleagues, WMAS, commissioners, and clinical specialty teams to ensure appropriate and timely referrals. The role also involves triaging and streaming appropriate patients from ED to SDEC / combined assessment areas within SWFT, facilitating safe transfer and patient flow, expediting investigations, and decision-making. The post-holder must be able to make informed decisions within their professional scope to meet standards, objectives, and targets.
Additionally, the role requires comprehensive knowledge of admission avoidance / ambulatory pathways / services both within SWFT and the community.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust has been rated as outstanding following our latest inspection by the CQC, and we are recruiting new staff to help us improve further. Our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond, including hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa, and Shipston-on-Stour, as well as Community Services across the county. We are a progressive, expanding organization with a strong focus on improving quality, integrating pathways, and delivering high levels of productivity.
Our values can be summed up in one sentence: "Trusted to provide safe, inclusive, effective and compassionate care." We encourage all applicants to complete a short survey on our commitment to Equality, Diversity, and Inclusion, accessible via this link.
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