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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Construction Technical Support Team Leader in Bristol!
This role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.
What you'll do:
* Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
* Manage the process of handling inbound technical enquiries, including triaging, escalating, and resolving in line with service level agreements.
* Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
* Utilise CRM systems effectively, track team performance, and implement process improvements.
* Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions.
* Measure and report on team activity, manage risks, and ensure continuous improvement in technical service delivery.
What you'll bring:
* A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same.
* Experience in managing remote customer service or technical support across multiple channels.
* Working knowledge of CAD and the ability to interpret 2D construction drawings.
* Awareness of general construction practices and familiarity with construction products.
* Excellent communication and organisational skills to work effectively across departments and influence improvements.
* An IFE level 3 qualification or interest in completing and obtaining one.
We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
Our culture is built on connecting & caring about those around us. We nurture teamwork, communities, partnerships, and new ways of working, placing the highest importance on the safety and well-being of our people.
Our Road to Sustainability 2030 is our plan to help build a better, sustainable future. We focus on social and environmental impacts and developing innovative solutions.
We believe diversity of thinking helps us deliver strong, sustainable performance. We are committed to equal opportunities and zero tolerance towards discrimination.
Flexibility: We support hybrid and flexible working, depending on the role, based on trust.
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