Working as a Customer Service Assistant for an exciting startup company launching a new business to business (B2B) marketplace / supply chain technology platform to its industry and looking to scale up swiftly. A fantastic opportunity to grow with the organisation!
Available immediately, working Monday to Friday with no evenings / weekends needed.
Possible opportunity to move to a permanent position if launch goes well and your performance is excellent.
Hours & Shifts: Monday to Friday 9am-5pm (35 hours per week)
Pay Rate: £17.03 per hour
As a Customer Services Assistant you will be working in their offices based near Imperial Wharf station (SW6 area). You will be the first point of contact for buyers and suppliers, ensuring they receive timely, accurate, and helpful support. You will be assisting with day-to-day enquiries, troubleshooting issues, and guiding users through the platform to ensure a smooth and satisfying experience. You will be responsible for:
Dealing with customers via email, phone, webchat, WhatsApp and other communication channels
Assisting buyers and suppliers with platform navigation, order placement, payment questions, and account issues
Ensuring issues are resolved efficiently and accurately
Working with other teams to provide successful resolutions
Providing feedback from customers to help improve platform features and service processes
Supporting onboarding activities for new buyers and suppliers, ensuring they have a positive first experience
Maintaining up-to-date knowledge of platform functionality, policies, and promotions
Contributing to the development of FAQs, guides, and self-service resources for customers
We are really keen to hear from applicants with the following:
Previous experience working as a Customer Service Assistant in an office-based setting, ideally with B2B experience
Friendly, patient, and detail-oriented communicator who enjoys helping people
Ability to thrive in fast-paced environments
Comfortable using digital platforms, and excited to play a key role in supporting a growing B2B marketplace
APPLY NOW FOR THIS CUSTOMER SERVICE ASSISTANT ROLE!
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy