Overview
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Client Care Team. The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent client service. They will be responsible for ensuring the best client journey through the stages of a medical negligence case.
Location: Southport / Hybrid
Salary: £22,932 per annum
In Return Fletchers Can Offer
* 35 hours working week
* Bonus scheme (subject to targets being met)
* 35 days holiday a year including bank holidays and Christmas closure, with the option to purchase up to 3 extra days per year; long service awards after 5th, 7th and 9th full year of employment
* Pension scheme with tax-efficient salary sacrifice option
* Life Assurance Policy
* Medicash policy to cover some dental, optical and other medical expenses
* Company sick pay
* Enhanced Maternity, Paternity and IVF schemes
* Flexible, agile working environment with a positive work-life balance
* Varied calendar of funded company social events
* Monthly voucher awards for winning nominees
Main Responsibilities
* Communicating with clients daily, managing and developing relationships with clients via phone, email and Client portal.
* Promoting and signing clients up to the client portal app
* Hitting KPIs / SLAs on a monthly basis
* Liaising with external companies to ensure files progress correctly and efficiently
* Assisting the Client Care Manager with reporting on a weekly basis or as requested
* Being the independent voice while ensuring communication between the client team and other teams, and that the client is regularly updated on case progression and developments
* Understanding of performing ID checks and working with Compliance Team if further information is needed
* Thorough reviewing of files to ensure excellent client service
* Engaging with immediate and wider teams to share client service advice and assistance
* Proactively responding to and resolving client service enquiries from team members and clients
* Identifying and solving problems
* Helping provide training with the Manager of Client Care as required
* Managing own task list
Essential Skills And Experience
* Excellent client service skills
* Good organisation skills
* Customer service experience
* Ability to work as part of a team
* Excellent attention to detail
* Excellent communication skills and telephone manner
Desirable Skills And Experience
* Ability to use Microsoft packages and Proclaim
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Solicitors
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with rankings with Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. We have offices in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many colleagues enjoy hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Approximately 10% of colleagues participate in apprenticeships or training contracts as part of our Learning & Development program. Our culture is nurturing and designed to help you achieve your aspirations. We also have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.
Company Diversity
Fletchers Group is an inclusive employer with a diverse workforce, and we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Legal
* Industries: Legal Services
#J-18808-Ljbffr