Overview
Join to apply for the Premier Host, Buchanan Street, Glasgow role at HSBC.
We are currently seeking an experienced professional to join our team in the role of Premier Host. Premier Hosts are the face of HSBC Premier and will play a key role in helping us become THE bank for mass affluent customers. They’ll deliver great customer service at our Key Service Moments and elevate CARE (Connected, Accountable, Responsive, Empathetic) in our branches for Premier customers. They’ll offer a warm, inviting, and seamless experience for every Premier customer, by greeting them promptly, offering assistance with their needs, and ensuring they are connected to the right branch services or Relationship Manager. By creating a positive first impression and being customer obsessed they’ll drive customer satisfaction, advocacy and loyalty.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Responsibilities
* Deliver a Premier level service to our Premier customers by welcoming them and understanding the reason for their visit
* Own the Premier customer journey and handover to the appropriate Relationship Manager where required, whilst maintaining effective communication channels with the customers
* Own and take pride in the operation and appearance of the Premier Centre
* Enhance customer relationships by identifying opportunities to promote appropriate additional products and services either by telephone or face to face
* Coordinate HSBC Local Premier events and activities to enhance customer engagement and satisfaction
Qualifications
* Previous customer facing experience within banking is essential
* The ability to identify opportunities to suggest additional products and services
* Excellent communication and interpersonal skills both written and verbal across all stakeholder levels
* Strong organisational and multitasking abilities. Experience of event management would be beneficial
* Analytical and problem-solving skills with high attention to detail and accuracy
* High level of integrity and ethical standards whilst demonstrating adaptability and flexibility within a fast-paced environment
Location
Buchanan Street, Glasgow
Benefits
In this role you will have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Equal Employment Opportunity
HSBC is committed to creating diverse and inclusive workplaces. We remove barriers and ensure careers at HSBC are inclusive and accessible for everyone to be at their best. We are proud to be a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk.
Contact: hsbc.recruitment@hsbc.com | +44 207 832 8500
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