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Service Desk Analyst (2-10pm), Edinburgh Client: Computershare
Location: Edinburgh, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: f5e28ffe9458
Job Views: 3
Posted: 29.06.2025
Expiry Date: 13.08.2025
Job Description: In this office-based position, you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare/flex.
We give you a world of potential
Computershare has an excellent opportunity to join our global technology department as a Service Desk Analyst. Are you an experienced Service Desk Analyst looking for your next role, or are you passionate about technology and seeking your first step into the field?
Our Service Desk Analysts are pivotal to our organization's success; keeping our employees connected and able to perform their roles is crucial. There are also many other exciting initiatives in the department that you can be part of!
This department offers great opportunities for career progression into areas like Business Analysis, Development, Cyber Security, and Application Support.
A role you'll love
This position is within our Global Tech Support (GTS) department in Edinburgh, supporting our global employees with IT issues. We seek candidates willing to work the 2pm-10pm shift and participate in a weekend rotation (once every 4-6 weeks).
As a Service Desk Analyst, you'll manage first-line support tasks, log incidents, prioritize requests, and aim for first contact resolution. You'll also keep documentation up to date and look for process improvements and automation opportunities.
Key responsibilities include:
Logging, categorizing, and prioritizing incidents
Building relationships across teams
Ensuring compliance with audit requirements, regulations, and SLAs
What you bring to the role
We're looking for passionate individuals with a keen interest in technology, attention to detail, and excellent customer service skills. Ability to think quickly, solve problems, and communicate effectively are essential.
Additional requirements:
Experience in a technical environment or relevant studies in technology
Understanding of ITIL frameworks (highly advantageous)
Strong documentation and process awareness
Curiosity and willingness to improve processes
If this sounds like your ideal role, apply today! Join a department that supports our global business, learn, and share your ideas.
Rewards designed for you
Flexible work arrangements
Health and wellbeing benefits
Share purchase options with company contributions
Recognition awards and team events
Opportunities for growth and development
Learn more about our rewards and life at Computershare at computershare/careershub.
About Us
We are a global leader in financial administration with over 12,000 employees across more than 22 countries. Our inclusive culture supports your growth and career development.
A diverse and inclusive workplace
We value diversity and encourage applications from everyone. For support during recruitment, visit computershare/access. Computershare is an equal opportunity employer, considering all qualified applicants regardless of protected characteristics.
About the Team
Our Technology Services team fosters innovation and change, offering diverse career paths and opportunities to learn and grow.
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