Job Description We are seeking a versatile Technical Pre-Sales and Field Application Engineer to build technical credibility, shape customer requirements, and enable sales conversion. Supporting the full customer lifecycle — from early opportunity discovery through deployment, integration, and ongoing technical success — this hybrid role combines the customer-facing solution design strengths of pre-sales with the hands-on technical delivery and support capabilities of a Field Application Engineer (FAE). You will collaborate closely with the sales, engineering, and operations teams, acting as both a technical evangelist and trusted advisor. The ideal candidate can translate business problems into technical solutions, deliver compelling demonstrations, and provide expert implementation and troubleshooting support. Key Responsibilities: Customer Discovery & Technical Positioning Support the sales team during customer engagements to identify requirements, challenges, and objectives. Lead technical discovery sessions, evaluating environments and integration constraints. Translate customer needs into Oakdoor solution architectures and value‑driven propositions. Solution Design, Demonstrations & Proposals Create maximum value for customers by building compelling technical solutions that leverage the Oakdoor portfolio. Deliver compelling demonstrations, workshops, and proof-of-concepts to de-risk and accelerate opportunities through technical validation. Produce technical documentation including architectures, BoMs, implementation approaches, and content for RFP/RFI responses. Clearly articulate Oakdoor’s competitive advantages and technical differentiators. Technical Implementation & On‑Site Support Support customers during installation, configuration, commissioning, and system integration. Perform diagnostic analysis, troubleshooting, issue resolution, and system validation. Conduct testing, performance checks, and acceptance procedures. Provide both remote and on‑site assistance as required. Customer Enablement & Long‑Term Success Deliver technical training and knowledge‑transfer sessions for customers and partners. Advise customers on best practices, product optimisation, and operational efficiency. Build strong, trusted relationships with customer engineering and operations teams. Internal Collaboration & Product Feedback Act as an extension of the Oakdoor engineering and support teams, building deep understanding and trust with customers and technical leaders. Capture insightful feedback to help inform and prioritise key technology and product roadmap decisions, including enhancements and new features. Analyse market trends, competitor activity, and customer needs to inform our wider business strategy. Support internal teams during opportunity qualification, solution validation, and technical reviews. Technical Authority & Continuous Learning Maintain expert-level knowledge of Oakdoor products, integrations, and use cases. Stay current with relevant technologies and industry trends, such as cybersecurity, networking, and hardware/software systems. Contribute to internal enablement, technical guides, and reusable solution assets.