About The Role
Intercity is seeking a highly skilled Cloud Operations Engineer (Nights) to join our growing team. In this role, you will be responsible for managing and optimising our clients’ complex cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting.
This role also requires you to provide end-to-end support across Service Desk tiers (1–3). That means you will not only resolve high-level, complex technical issues but also contribute to front-line customer service, incident triage, and service request fulfilment when required.
The hours of work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am.
Key Responsibilities
* Maintain and troubleshoot Azure and hybrid cloud environments.
* Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems.
* Configure, optimise, and secure servers, virtual machines, networking, and storage solutions.
* Create and maintain scripts (e.g., PowerShell) to automate operational tasks.
* Contribute to design and implementation of new cloud and hybrid solutions.
* Service Desk Element: Tier 1–3 Service Desk Duties.
* Act as an escalation point for complex incidents and service requests.
* Provide support across Service Desk functions, including:
* Tier 1 – Initial triage, logging, password resets, account management, basic troubleshooting.
* Tier 2 – Advanced troubleshooting of desktop, application, and M365-related issues.
* Tier 3 – Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available).
* Support end-user hardware and software issues, ensuring SLA targets are met.
* Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems.
Education and Qualifications
* Azure or M365 advanced certifications (e.g., AZ-305, MS-700).
* Strong experience with Microsoft Azure administration (working towards or certified AZ-104).
* Knowledge of backup and disaster recovery strategies.
* Exposure to security and compliance frameworks.
* Experience with automation/orchestration tools.
Experience and Knowledge
* Knowledge of Azure Monitor and Microsoft 365 administration.
* Understanding of Windows Server, Active Directory, DNS, DHCP, and group policies.
* Experience using Tanium, Okta and Netskope.
* Experience monitoring and maintaining mission-critical infrastructures.
* Basic scripting knowledge (PowerShell).
* Excellent communication, troubleshooting, and documentation skills.
* Strong expertise in Azure administration.
* Prior experience in a 3rd line technical infrastructure support role.
* Outstanding problem-solving skills with a structured and analytical mindset.
* Experience with ITIL-aligned Service Desk processes.
* Ability to perform incident triage and service request fulfilment.
* Strong knowledge of end-user support: Windows OS, O365, Teams, Exchange Online, SharePoint.
What We Offer
* 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
* Annual pay reviews.
* Holiday buy scheme.
* All-company bonus scheme.
* Death in service cover.
* Employee assistance programme.
* Company pension.
* Active social calendar.
* A strong focus on developing our people.
About Us
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
* Customer Net Promoter Score of +92
* Gold Award Investors in People Accreditation
* 3-star “World Class” Best Companies accreditation, and for 2022, 2023, and 2024:
* - The no. 1 best telecoms company to work for
* - 9th best mid-sized company in the UK to work for!
* - 7th best company in the West-Midlands to work for!
* Platinum Eco-Vadis rating
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
#J-18808-Ljbffr