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Role overview: To maintain strong relationships with blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may be a small element of installation/commissioning work. The role requires visiting customer sites, being customer-focused, working as part of a team, and presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and liaise with the Customer Service Team. The successful applicant will seek to improve their skills, train on new and existing Enterprise solutions, and develop a career.
Responsibilities
* Managing paperwork
* Ensuring customer expectations are met
* Managing workload
* Achieving company KPIs for attendance in line with the clients\' Service Level Agreements
* Teamwork and collaboration
* Problem solving
* Customer service
* Understanding and meeting guidelines and standards of work expected by JCI / ISSG
* Maintaining a professional appearance and manner to promote the image of the Company
* Setting a good example to colleagues by observing all company rules and regulations
* Completing necessary Company documentation punctually and in accordance with guidelines
* Observing and adhering to company health & safety guidelines
Qualifications and Experience
* At least three years’ experience within the Security Industry working on CCTV, Access Control and Intruder Systems.
* Experience in the Security/CCTV/Access Control sector
* Analytical and diagnostic skills
* Planning
* Communication skills, both verbal and written
* Time keeping
* Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs
* Commitment to delivering excellent customer service
* Team player with the desire to share knowledge in a team environment
* Self-motivated and confident
* Practical and highly adaptable
* Cooperative and helpful at all times
Preferred and Other Skills
FLIR Latitude, CCure and Genetec are not essential but strongly preferred; however, if you have worked on other security systems and can demonstrate the aptitude to learn, we would invest in the necessary training.
Experience and Employment Details
* Employment type: Full-time
* Seniority level: Mid-Senior level
* Job function: Engineering and Information Technology
* Industry: Industrial Machinery Manufacturing
Benefits
* Competitive salary with exceptional earning potential
* Optional overtime
* Generous callout payments – the best in the industry
* Pension matching up to 7%
* Company vehicle, uniform, PPE, tools, and continuous training provided
* Industry-leading Health & Safety and employee assistance programs
* Newly introduced Engineering career ladder for career progression opportunities
* Average team member tenure of over 20 years
* Staff referral scheme up to £2,000.00
* Rewards & recognition programs
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