Our client, a well-established multi-franchise approved car dealership located in Central Bristol, is seeking a highly motivated Service Advisor to join their busy Service Department. This is an excellent opportunity for experienced professionals in the motor trade who are looking to progress within a reputable dealership group. The successful individual will play a key role in delivering exceptional customer service, managing vehicle repairs, and maximising upselling opportunities as a Service Advisor.
Benefits:
* Competitive starting salary from £29,741 per annum, dependent on experience
* Over £6,000 additional annual bonus potential, with some employees earning over £12,000+ per annum
* Overtime paid at time and a half
* 22 days annual holiday plus 8 bank holidays
* Workplace pension scheme
* Ongoing training and career development opportunities within a large multi-site dealer group across South West England and South Wales
* Opportunity to work within a professional, customer-focused environment with a supportive team
* Working hours from 8:00am to 6:00pm, Monday to Friday, with Saturday mornings on a rota basis, paid as overtime
Duties of a Service Advisor:
* Greet customers at the Service Department, booking vehicles in for repair and service work
* Liaise with the workshop team to chase progress on ongoing jobs
* Advise customers on minor technical issues and vehicle maintenance options
* Upsell additional products and services where appropriate
* Keep customers informed of repair progress and manage expectations
* Take payments for completed work in an efficient and professional manner
* Assist in achieving departmental sales targets and KPIs
* Communicate effectively with manufacturer warranty teams for warranty authorisations and repair authorisation processes
* Maintain accurate and detailed records of customer interactions and service plans
Requirements of a Service Advisor:
* Proven experience as a Vehicle Service Advisor within the motor trade or excellent customer service background with mechanical understanding
* Strong communication and relationship-building skills
* Organised with excellent time management and IT literacy (experience with Pinewood Pinnacle is advantageous)
* Ability to work as part of a team and independently
* A confident, professional manner with a focus on delivering outstanding customer service
* Basic mechanical knowledge or understanding of vehicle systems is desirable
* Previous experience liaising with manufacturers regarding warranty repairs is a plus but not essential
Contact Consultant Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Bristol and the South West, today to discover more about this fantastic Service Advisor opportunity. xsngvjr
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