Motor Claims Handler :Credit Hire
Salary: Competitive dependent on experience Location: Haslingden Full UK driving licence and access to your own vehicle is essential due to the office location Job Type: Full:time, Permanent
Working Hours: Monday to Friday, 8:30am : 5:30pm (office:based) Plus 1 Saturday per month, 9:00am : 12:00pm
About Collision Solutions
Collision Solutions are a family:run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden.
We specialise in supporting customers involved in non:fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer:first experience from start to finish.
The Opportunity
We are looking for a confident, organised, and customer:focused Motor Claims Handler to join our growing team.
This is a fast:paced and varied role where no two days are the same. One minute you may be reassuring a customer following an accident, and the next you could be liaising with insurers, solicitors, bodyshops, or other professionals to progress a claim efficiently.
You will take ownership of claims from initial notification through to completion, ensuring customers receive excellent service and support throughout the process.
Key Responsibilities
Process new claim notifications efficiently and accurately
Guide customers through the claims process, providing clear advice and regular updates
Manage your own caseload from start to finish, ensuring all actions are completed in a timely manner
Maintain accurate records, notes, logs, and diary entries
Liaise with bodyshops, solicitors, and third:party insurers to progress claims
Monitor claim progress and proactively resolve delays or issues
Ensure compliance with legal requirements, industry regulations, and company procedures
Deliver a professional and empathetic service during what can often be a stressful time for customers
What Were Looking For
We are looking for someone proactive, resilient, and confident speaking with people from all walks of life. You should be comfortable taking ownership of situations, asking questions, and guiding customers through what can often be a stressful experience.
Previous experience within motor claims, insurance, credit hire, accident management, or a similar environment would be highly beneficial. However, we are also interested in candidates with strong customer handling skills who are confident managing sensitive conversations and fast:moving workloads.
You will also ideally have:
Excellent communication and customer service skills
Strong organisational skills with the ability to manage multiple cases effectively
The ability to remain calm under pressure within a busy environment
A professional and empathetic approach
Good attention to detail and administrative accuracy
Why Join Collision Solutions?
Be part of a friendly and supportive family:run business where your contribution is genuinely valued. This is an excellent opportunity to develop your skills within the accident management sector while working in a varied and engaging role with real responsibility.
If you are interested in this opportunity, please submit your latest CV.
INDHS
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.