Commercial Sales Manager
Location: Redditch
Department: Sales
Employment Type: Full-time
Salary: Up to £55,000 (depending on experience)
About the Role
We are seeking an experienced and driven Commercial Sales Manager to join a growing organisation within the ecommerce, fulfilment, and logistics sector. This role is focused on delivering sustained revenue growth, winning new business, and developing high-value client relationships across both B2B and B2C markets.
You will play a key role in shaping commercial strategy, managing key accounts, and identifying new opportunities to expand service offerings.
Key Responsibilities
* Exceed revenue and profit targets across assigned accounts
* Identify and secure new business through proactive outreach and lead generation
* Develop and execute strategic account plans
* Build strong, long-term relationships with clients and stakeholders
* Manage customer contracts and service level agreements (SLAs)
* Monitor and report on KPIs to ensure performance and service delivery standards are met
* Maintain accurate and up-to-date CRM records
* Collaborate with internal teams to ensure seamless service delivery
* Identify opportunities for cross-selling and service expansion
* Act as the main point of contact for key accounts
* Produce regular sales reports and performance updates
* Stay informed on market trends, competitors, and customer needs
About You
Experience
* Minimum 5 years’ experience in a commercial sales role within ecommerce, fulfilment, or logistics
* Proven track record of achieving and exceeding revenue and profit targets
* Experience managing and growing key accounts
* Strong understanding of carrier networks and supply chain operations
* Demonstrated success in winning new business
* Experience in fast-paced, high-growth environments
Skills
* Excellent negotiation and communication skills
* Strong ability to influence stakeholders at all levels
* Proactive, customer-focused approach
* Ability to manage multiple commercial processes (e.g. forecasting, contracts, KPIs)
* Strong organisational and planning skills
* Ability to generate and manage your own sales pipeline
* Full UK driving licence
Working Hours & Travel
Monday to Friday, 8:30am – 5:30pm
Flexibility required in line with business needs
Occasional UK and international travel may be required
Additional Information
The successful candidate will be expected to contribute to a safe working environment and adhere to all health and safety policies and procedures