Overall Objective: Administration for the Aftercare Team Site Administration To provide class aftercare service to customers To ensure all defects closed effectively Key Accountabilities: Liaise and maintain effective communication with all Head Office departments and on site teams Build and maintain effective client relationships daily Monitor client satisfaction rates and produce reports Ensure quality requirements are fulfilled by providing support to site teams, contractors and maintenance operatives Champion new methodology/services where appropriate Develop and implement training plans for self / maintenance and site teams Administration of computer systems Produce QR codes for the team Print manuals for the Aftercare and Site Teams It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility. General responsibilities: The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation To participate fully in the apprenticeship Gateway programme including the attendance at college one day a week To demonstrate Esh Values – we care about people – we do things the right way – we take responsibility – we are courteous – we work together Key Measurements: Remedial works carried out within timescales Customer Survey results Experience & Qualifications: Minimum of 5 GCSE’s grades 9 - 5 or equivalent including ICT, maths and English desirable Full valid UK driving licence desirable Personal Skills: Able to follow instructions Take pride in work Satisfactory numeracy and literacy skills Legible handwriting Willing and eager to learn Effective team player Punctual and reliable Satisfactory communication skills, written, face to face and over the telephone Satisfactory time management skills Professional behaviour at all times