Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at local hubs, offering face-to-face guidance and support with every interaction.
As part of our Customer Care team, you’ll work 5 days per week, including some weekends, with a starting salary of £26,500. You’ll also enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything needed to succeed and grow with us.
At Barclays, we’re not just offering you a role—we’re offering you a career.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.
Accountabilities
* Collaborate across multiple digital channels to personalise each customer interaction.
* Enhance digital capabilities when current technology is not yet ready to support.
* Provide exceptional customer service by responding to inquiries, resolving issues, and handling requests efficiently.
* Support internal stakeholders including sales, operational, and risk management teams to meet client needs, ensuring accurate and timely transactions.
* Support teams within business operations, including risk management, compliance, and collections.
* Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
* Meet stakeholder and customer needs through specialist advice and support.
* Perform activities timely and to a high standard, impacting own and surrounding roles.
* Manage specific processes within a team, potentially leading and supervising team members.
* If in a leadership role, demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
* For individual contributors, manage own workload and participate in broader projects.
* Execute work as per processes, collaborating with related teams.
* Check colleagues' work to meet requirements.
* Provide specialist advice related to own work area.
* Manage risk and strengthen controls related to own work.
* Build understanding of how all teams contribute to broader objectives.
* Develop understanding of underlying principles and concepts in own area.
* Make judgments based on experience and evaluate options in unstructured situations.
* Communicate sensitive or complex information effectively.
* Build relationships with stakeholders and customers to identify and address needs.
All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset: Empower, Challenge, and Drive.
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