Mount Royal Hotel Edinburgh by The Unlimited Collection is seeking a charming and engaging Receptionist with a passion for service excellence.
You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.
Responsibilities of a Receptionist
* Give our guests a memorable welcome and lasting impression
* Provide exceptional service by demonstrating full knowledge of our products, services, and facilities
* Ensure that the daily task list is completed effectively
* Work collaboratively with colleagues to deliver captivating experiences
* Take initiative in accommodating guests' needs resourcefully
Requirements for Success
* Excellent guest engagement skills
* Ability to bring the guest experience to life throughout the hotel
* Willingness to learn and quickly adapt to IT systems
* Strong communication and organizational skills aligned with guest expectations
* Good command of English; a second language is advantageous
Benefits of Working With Us
* Genuine career development opportunities
* Valuable on-the-job training and access to our digital learning platform
* Staff incentives based on performance
About Us
Mount Royal Hotel Edinburgh by The Unlimited Collection is part of The Ascott Limited, a global hospitality company embracing diversity, equity, and inclusion. We operate across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA, offering serviced residences, coliving spaces, hotels, and senior living apartments. Our brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, and more. Members of our loyalty program, Ascott Star Rewards, enjoy exclusive privileges.
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