About Us
We are an exciting new padel club opening in Worcester, featuring 4 courts, a contemporary cafe and smoothie bar, equipment hire services, and retail facilities. We're passionate about bringing this fast-growing sport to the local community and creating a welcoming, professional environment for players of all abilities.
Role Overview
We are seeking enthusiastic and customer-focused individuals to join our team as Assistant/Receptionist/Baristas. You'll be the first point of contact for our members and visitors, ensuring they receive exceptional service while supporting the smooth operation of our club facilities. This multifaceted role combines front-of-house reception duties with cafe operations in a dynamic, sports-focused environment.
We're looking for candidates who can work a mix of shifts including some weekends and evenings. Specific scheduling will be discussed during the interview process based on availability and business needs.
Key Responsibilities
1. Reception & Customer Service
* Welcome members and visitors with a warm, professional greeting
* Process membership sign-ups and renewals
* Manage equipment hire (racquets, balls, etc.) and retail sales
* Answer phone calls and respond to email enquiries
* Provide information about club facilities, services and padel rules
* Resolve customer queries and complaints in a friendly, efficient manner
2. Cafe & Bar Operations
* Prepare and serve high-quality coffee, smoothies and beverages
* Maintain food safety and hygiene standards at all times
* Maintain a clean and organised cafe area and equipment
* Monitor and replenish stock levels
* Follow all health and safety procedures for food preparation
* Handle cafe orders and payments efficiently
3. General Support
* Maintain reception area and ensure it's always presentable
* Keep changing rooms, courts and public areas clean and tidy
* Support with basic facility maintenance and safety checks
* Assist with event setup and tournament organisation
* Help promote club services, events and membership benefits
* Work collaboratively with team members and management
* Follow all club policies and procedures
Essential Requirements
* Previous customer service experience (minimum 1 year)
* Experience in hospitality, retail or leisure environment preferred
* Barista experience or willingness to learn coffee preparation
* Strong communication skills
* Ability to work effectively in a fast-paced environment
* Basic math skills for handling transactions and till operations
* Reliability and punctuality with a flexible approach to shifts
* Team player with positive attitude
* Basic computer skills for booking systems and POS operation
Desirable Requirements
* Experience with sports facilities or club environments
* Knowledge of padel or racquet sports (training provided)
* Cash handling and retail experience
* Social media awareness for promoting events and offers
What We Offer
* Competitive salary
* Free club membership including court time and cafe discounts
* Opportunities for career progression
* Supportive ownership team committed to your success
* Modern, well-equipped facility in a growing sport
* 28 days annual leave plus bank holidays
* Company pension scheme
Application Process
To apply please submit:
* Current CV highlighting relevant experience
* Cover letter explaining why you're the right fit for this role
Job Types: Full-time, Part-time, Permanent
Pay: £12.50-£13.50 per hour
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
Work Location: In person