Customer Service Executive
Location : Stamford
Salary : £25000
Hours : Monday - Friday 08:45 - 17:30
Customer Service Executive
To deliver a knowledgeable and professional venue sourcing service that exceeds client
expectations and maximises revenue opportunities.
Day to day activities/Key responsibilities:
Identify and source suitable venues that match the events requirements, including location,
capacity, facilities, and budget constraints.
Work closely with clients to understand their event needs, objectives, and preferences,
ensuring that venue options align with their vision.
Negotiate competitive rates, terms, and conditions with venue suppliers, ensuring the best
possible deal for the client.
Organize and conduct site visits to assess the suitability of venues, evaluating factors like
accessibility, ambiance, and logistical capabilities.
Maintain up-to-date knowledge of both UK and international venues, participating in FAM
trips, site visits and industry expos/events.
Ensure venue options align with the clients budget, providing cost-effective options.
Build and maintain strong relationships with venue suppliers, ensuring reliable service and
the best treatment for clients.
Create detailed venue proposals, including recommendations and any considerations for
the client when needed.
Address any issues or challenges that arise with venues, including last-minute changes or
emergencies, ensuring minimal disruption to the event.
Advise on and incorporate sustainable venue options and practices, aligning with clients
environmental goals.
Maintain thorough records of all venue-related communications, contracts, and decisions,
ensuring transparency and easy reference.
Gather feedback on venue performance, contributing to post-event reviews and continuous
improvement of venue selection processes.
Provide regular updates to clients on venue search progress, addressing any concerns or
additional requirements as they arise
Key skills and experience:
Excellent knowledge of Microsoft programme ie word/excel
Good levels of written and spoken English
Excellent customer service skills
Good negotiation skills
Person specification:
Reliable and trustworthy
Able to self-manage
Flexible and comfortable with fast paced change
Excellent organisation and time management skills
Able to work under own initiative
Ability to work under pressure
Great team player
Keen to self-develop
A can-do attitude
Unafraid of new challenges
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