WHATWILLTHISROLEINVOLVE?
* Managing a high-volume Employee Relations caseload, including disciplinaries, grievances, performance/capability and redundancy cases
* Acting as the go-to ER expert, guiding managers through the full process from investigation through to outcome and appeal
* Resolving workplace issues early through proactive mediation and informal conflict resolution
* Identifying risk and delivering commercially focused, legally compliant solutions
* Coaching and empowering managers to confidently handle performance and difficult conversations
* Influencing and constructively challenging senior stakeholders to ensure fair and consistent outcomes
* Producing clear, professional and legally robust documentation, including investigation reports and outcome letters
* Maintaining accurate, detailed case records to ensure a strong audit trail and compliance
* Keeping up to date with employment law and ensuring policies reflect current best practice
* Analysing ER trends and data to identify patterns and drive proactive interventions and training
* Building strong, effective relationships with stakeholders across the business
* Supporting and developing line manager capability across stores, field teams, and head office functions
* Leading and contributing to HR initiatives that add value and support business objectives
* Using absence and attrition data to inform decisions and drive improvements
* Ensuring employee data and administration are handled accurately and in line with GDPR
* Championing company values and helping to build a positive, high-performing culture
WHAT WOULD WE LIKE TO SEE IN YOU?
* A confident and credible HR professional, able to build strong relationships across stores, departments, and functions
* Adaptable and pragmatic, with the confidence to challenge constructively based on sound judgement and employment law
* Strong HR experience in a fast-paced, customer-facing environment (multi-site retail preferred)
* A natural coach who can support and empower managers to make the right decisions first time
* Clear and confident communicator, able to provide concise, practical guidance
* Highly organised with strong attention to detail and the ability to manage competing priorities
* Hands-on and proactive, with a “get stuck in” approach
* Energetic and enthusiastic, while remaining calm, focused, and professional under pressure
* A collaborative team player who shares knowledge and contributes to a joined-up HR approach
* Comfortable influencing and constructively challenging stakeholders at all levels
* A role model for company values and behaviours
WHAT WILL WE OFFER YOU?
* A passionate, dynamic team where your growth, ideas, and impact matter
* A competitive pay package
* Company pension scheme with the option to enhance
* Generous holiday allowance including an extra wellbeing day that gives you time to recharge
* Training programme to help you excel in your role
* Opportunities through our apprenticeship programs to keep building on your skills
* Access to mental health first aiders, wellness sessions, and support groups
* Exclusive discounts across all of our brands and through our benefits hub
* Long service and recognition awards
* Company and team social events
* Free on-site parking
* Subsidised canteen
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate differences, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
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