The Waiting List Office provides a pivotal interface between patients, Consultants and Clinical Business Units providing this service.
It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis.
Elective surgical service coordination offers an exciting opportunity to work within a fast‑paced department that delivers high‑quality patient care.
The role is based in a department that operates from multiple hospitals and community facilities.
Responsibilities
- Manage scheduling of patients for Pre‑Operative Assessments and Elective Surgery, including daily telephone contact with patients.
- Liaise with other departments and external agencies to support the management team and care groups.
- Provide an information and communication link between patients and the Clinical Business Units to ensure performance standards are met.
- Support the management team and care groups in delivering an effective, organised, comprehensive, efficient and high‑quality patient‑centred service.
Qualifications
- Ability to work co‑operatively in a team and adapt to change as required.
- Strong commitment to patient confidentiality.
- Excellent customer care skills.
