Field Service Support Engineer Vacancy details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Landing Systems is the world leader in landing gear, wheels & brakes, and associated systems for civil and military aircraft, as well as helicopters. Did you know that every second, somewhere in the world, an aircraft lands thanks to our products? Looking to grow in a stimulating, supportive, and people-focused company? Above all, we are seeking creative and committed individuals-so come and join our 8,000 passionate employees! Reference 2026-175820 Position description Domain Programs / Customer Relations Job field / Job profile Customer services and support - Product support engineering Job title Field Service Support Engineer Employment type Permanent Professional category Technician Part time / Full time Full-time Job description Field Support Engineer Gloucester UK Are you ready to contribute to ambitious projects and create a positive impact in the aerospace industry? At Safran, you'll work with the brightest minds and best technologies, building valuable experience and joining an innovative, supportive team. Safran Landing Systems are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise cover the entire life cycle of our products from end-to-end; OEM Design, Engineering & Manufacturing, through to Maintenance, Repair, and Overhaul (MRO). Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including:? - Competitive salary and annual bonus - 25 days' holiday bank holidays (option to buy/sell) - Flexible working options - Pension (matched up to 8%) and life assurance - Professional development, ongoing training, mentoring - Onsite amenities: parking, restaurant, bicycle storage, showers - Family-friendly and accessible workplace policies - Plus a wide range of flexible benefits of your choice! Your Role As a Field Service Support Engineer, you will be responsible for the technical support (repair and component replacement) of our Landing Gear products at our customer's Final Assembly Line (FAL), holding a company stamp to sign off your work. You will be responsible for providing a first class level of customer support to ensure both SLS and our customer's deliveries are maintained. To achieve this you will need to form strong relationships with both internal and external teams, and work together to achieve the best solution. During your time within the office, you will work with the Product Support Engineering team and will be responsible for answering customer queries, and compiling bespoke repairs in order to keep our customer's aircraft flying. But what else? (benefits, specificities, etc.) Global travel required as part of role Candidate skills & requirements What You'll Bring Engineering Apprenticeship, plus 3 years' experience in an aviation environment or equivalent - Experience of working with Safran Landing Systems Landing Gear products (on-wing experience desirable) - Be able to travel at short notice to worldwide destinations, with no restrictions - High level of dexterity with attention for detail - Be able to interpret Component Maintenance Manuals, Technical Drawings & instructions - Be able to work successfully within a team - Have a customer mind-set mentality & take pride in delivering a quality solution to our customers - Be able to manage a changing workload and tasks on a daily basis - Be able to form & maintain strong relationships - Have good problem solving skills - Have the ability to take own initiative and have a proactive approach - Have excellent communication skills - Have the ability to work well under pressure - Efficient in computer skills - Willing to undertake training and development Offers of employment will be subject to a relevant level of company security vetting, which will include a criminal record check At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. Here, we craft excellence together. Position location Job location Europe, UK, England, West Midlands City (-ies) Gloucester