Job Description We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before. There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity. Transport & Fixed Line Operations are accountable for delivery & operations of high-bandwidth low-latency services across RAN, Core, Metro, Data Centre, Enterprise Networks, WAN, Customer Contact Services and more, with a range of technologies including, but not limited to, Optical Transport Networks (OTN), IP/MPLS, DWDM, Ethernet, Microwave, DC Fabrics and WiFi. We need to own and drive Operational Excellence, evolve and embed the appropriate technologies, refine processes and ensure our partners and suppliers are delivering to SLAs. What you’ll do Act as the single operational readiness point of accountability for the domain, providing clear leadership across multiple programmes and suppliers by managing the delivery of Operational Service Readiness ensuring effective transition into Target Operational model and steady state functions utilising interim and strategic service model designs. Accountable for operational go/no-go recommendations at service acceptance and launch gates, including formal sign-off that services meet agreed Service Acceptance Criteria before transition to Operations. Define and oversee hypercare arrangements, including success criteria, hypercare duration, escalation routes, and formal exit into BAU operations. Ensure appropriate operational testing is completed prior to handover, including resilience testing, failover scenarios, performance, security validation, and support model walkthroughs and ensure Incident, Problem, and Change processes are explicitly defined, tested, and accepted as part of service readiness, including major incident scenarios (incl. war gaming) and escalation paths. Define and track service readiness metrics, including post-handover defects, incident rates, feeding any learnings back into delivery teams while challenging & preventing accumulation of operational / service readiness debt by ensuring deviations are risk managed rather than implicitly passed onto operations. Prioritise and Champion Data-Driven Operations and have the Customer front and centre of their decision-making process and dive partner and internal teams to deploy increased levels of automation and orchestration to improve joint performance along with continuous service improvements (CSI).