Job Title: Charity Shop Manager
Location: Bangor, Northern Ireland
Employment Type: Full-time permanent
Salary: £33,500 DOE
Job Overview
We are seeking a motivated and organised Charity Shop Manager to oversee the daily operations of our retail shop. This role is responsible for maximising sales, managing volunteers, and ensuring the shop provides a welcoming and positive experience for customers while supporting the charitys mission.
Key Responsibilities
* Oversee the day-to-day running of the shop, ensuring it is clean, safe, and well-presented
* Manage stock donations, including sorting, pricing, and displaying items effectively
* Ensure compliance with health and safety regulations and retail standards
* Handle cash, operate the till, and complete daily financial reconciliations
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Sales & Performance
* Maximise income through effective merchandising and pricing strategies
* Monitor sales performance and implement improvements where needed
* Organise promotions, seasonal displays, and special sales events
Volunteer Management
* Recruit, train, and support a team of volunteers
* Create staff/volunteer rotas to ensure adequate shop coverage
* Foster a positive, inclusive, and motivating team environment
Customer Service
* Deliver excellent customer service and ensure a welcoming atmosphere
* Handle customer enquiries, complaints, and feedback professionally
Administration
* Maintain accurate records of sales, donations, and Gift Aid (if applicable)
* Liaise with the charitys head office or regional management
* Ensure proper documentation and reporting procedures are followed
Essential Skills & Experience
* Previous experience in retail, customer service, or a supervisory role
* Strong organisational and time management skills
* Ability to lead and motivate xsngvjr a team, including volunteers
* Good communication and interpersonal skills
* Basic numeracy and IT skills
Desirable
* Experience working or volunteering in the charity sector
* Knowledge of visual merchandising
* Experience managing stock or donations
Personal Attributes
* Friendly, approachable, and enthusiastic
* Reliable and responsible
* Flexible and adaptable
* Passionate about supporting charitable causes
Additional Information
* Weekend and occasional evening work may be required
* Training and ongoing support will be provided